Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.
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We create emails that include content related to products in our catalog. Sometimes these products do not appear as choices when selecting products from the feed to insert into the template. My assumption is that for some reason, our product feed filters only for products that people have viewed recently. Since our catalog doesn’t get a lot of traffic, we often have many products missing.So, how can I configure the product feed to include every single active product in our WooCommerce store, regardless of whether people have viewed those products?
Hello!Hoping for some help with Octane AI, or maybe just general rules of thumb for third party providers. I integrated with Octane AI using a private key and set up a Quiz. Everything seems to be flowing correctly, I am getting the email and quiz answers populated in my Newsletter list, but…. my testers have not received the opt in email.I am assuming this is because they entered the email in Octane AI, and there is nothing that triggers the send in Klaviyo?Does this mean these users won’t receive email flows I have set up for Newsletter?Is there some way to force the double opt in email to send?
When integrating Facebook Advertising with Klaviyo, you must integrate either Custom Audiences, Lead Ads, or both to setup the integration and start syncing. If you want to integrate your Custom Audiences but not set up any Lead Ads, you can do the following during the integration process:Connect to Facebook and choose your Advertising account and click Connect to Account:On the next page, choose your Custom Audience settings and click Continue to Lead Ad Settings:Then, you should be able to click Done without having to choose any Lead Ads settings:Then, your integration should start syncing and your settings page should look like this:For general information on how to setup the Facebook Advertising integration, see How to Integrate with Facebook Advertising.
I don’t know what is going on but can someone please help with this situation! This is what it is saying but for some strange reason my email won’t intergrate at all Before You SendAll new accounts go through an initial account verification check. For some accounts, this requires a manual review.To reduce the chance your account has to participate in the Manual Review, we recommend integrating Klaviyo with your ecommerce platform, as well as your previous email service provider (if applicable), prior to sending your first campaign.
My store has recently opened a brick-and-mortar shop, so in addition to shipping goods to customers, customers also have the option of picking their items up at the shop. When customers choose the pickup option, we manually change the order status in BigCommerce to “Awaiting Pickup” when the order is ready. Ideally, we want this status change to trigger a flow in Klaviyo to send an “order is ready for pickup” email. Because this is a manual change on BigCommerce’s back end, there isn’t a part of our website that I can add Track code to -- at least, not that I’m aware of. Does anyone know of a way to get Klaviyo to see this as an event? Or have other ideas how to trigger this flow?
Hi,I’m working on a custom integration and I’m unable to access site backend. The integration works fine and I was able to get it working accept for adding a user to a list. I’m not using a Klaviyo form as this is a part of the checkout process where a user can sign up for newsletter.Is it doable from the front-end? Could you share a method for it? Thanks in advance.
I get the above and have no idea how to make it not fail after searching on google, please give advice, thanks.Background if it matters: I didn’t pay for my shopify store once my 14day free trial was over and waited 20+ days before reactivating my store, maybe this triggered it, nonetheless need a solution.
I have read and followed some other threads on this here in the community but can’t seem to work out why the customer signup from shopify is not syncing to klaviyo. I have followed this https://help.klaviyo.com/hc/en-us/articles/115005080407-Integrate-with-Shopify#sync-your-shopify-newsletter-subscribers-to-a-klaviyo-list2So my settings and code looks fine to me. The emails get synced when under shopify integration i do re-import historical data at the bottom but not automatically as it should. What am I missing? Please help!
Hi there,I am using Recharge´s new Quick Actions with a Klaviyo flow that notifies customers about an upcoming subscription. I am now trying to add the product items (title + variant title) that are scheduled in the upcoming order, so the customer actually sees the products where he can apply the quick actions to. What is the correct way to display those products from the event in the email? Tried this one, but didn't work.Thanks for your help!
Does anyone have experience integrating Klaviyo into the Shopify Impulse theme? I’m struggling with it mightily. I’ve got almost everything up and running but I’m finding it impossible to get the “Viewed Product” tracking to work. I’ve been following the Kalviyo instructions to the letter (adding the Viewed Product snippet to the Product.liquid file), and also experimenting with adding the snippet to other areas of the product layout, all without luck. Has anyone got the Viewed Product tracking to work on Impulse and can provide instruction on how exactly you did it? Thanks!
HiQUESTION(s):1a. Is it normal for “active on site” to trigger without triggering “viewed product”? If yes, then; 1b. Is there a way to extract product category information from active profiles that only have “Active on site” activity? Or is there a way to install a code for “active on site” to return to klaviyo the product category (or any product info) or page url.PLATFORM: BigcommerceCONTEXT:I’m working on creating profile segments based on product categories and my current approach is creating filters within “viewed products”, “started checkout” and “placed order”, where the respective product category is present.However, I noticed there’re lots active profiles that visited product pages but only triggered “active on site” and not “viewed product”, even though the “active on site” URL clearly shows a product page visit.It's a little frustrating because there's no way to dynamically get information on which product/product category the profile visited. I can only get that informatio
Hi,J’arrive pas à intégrer klaviyo sur mon prestashop.J’ai un prestashop payant, 75 euros/mois.Quand je mets le URL du site et la clé de service.Ca me dit de vérifier si Klaviyo est installé.Il est installé sur mon prestashop, je le vois.Ca fait 3seamine que je paye mais j’arrive toujours pas à trouver de solution.Pouvez vous m’aider ?
Hello Community, I’d like to incentivize and reward my subscribers for referring friends, coworkers, followers or family. I would love to offer tiered rewards based on volume of successful subscriptions. My plan is to add a referral block at the bottom of my emails. Is there an integration or a built-in feature that would allow me to track subscriber referrals that result in a new subscriber and reward customers accordingly? Rewards would be digital downloads, coupons and merch. Thank you,
If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try:
If you’re wondering how to add a user as an admin to your Facebook page, you can follow the steps below to find out how. Also, if you're having trouble viewing your Facebook Page in Klaviyo or its associated Lead Ad forms, you should check that you are an admin on that Facebook page. If not, follow these steps to add yourself as an admin. After following these steps, make sure to remove and then re-add your Facebook integration to make sure it’s working correctly. Using Facebook Business ManagerFrom your Business Settings click Accounts > Pages, click on your page, and find your user on the list. Click into the user you want to modify. Toggle on Manage Page and click Save to give them Admin Access. Using Personal Facebook AccountFrom your Personal Facebook Account, navigate to your Facebook page and click the Settings > Page Roles tab. Under Assign a New Page Role, type the name or email of the user you want to add as an admin into the search box. Set the role to Admin and click
If you’re getting an error message saying that the audience is too small on your Facebook Ad, that error message means that you have fewer than 20 people in your Facebook Ads list. Facebook requires you to sync at least 20 people per list in order to advertise. If the list contains fewer than 20 people, Facebook will not allow you to advertise to a custom audience. If an email address is not found then the customer will not sync from Klaviyo to the Facebook list.
Why don't I see all of my Facebook Custom Audiences on the list when prompted to select one to sync?
If you don't see all of your Facebook Custom Audiences on the list when prompted to select one to sync in Klaviyo, you might be using an unsupported audience subtype (which won’t show up on the list). There are different Custom Audience data sources that Facebook accepts. Klaviyo only supports the following subtypes when syncing with Facebook: HASHES: Email hashes or phone hashes HASHES_OR_USER_IDS: Email/phone hashes or user ids MULTI_HASHES: Created from multiple types of hashes at the same time COPY_PASTE_EMAIL_HASHES: Emails entered manually via Facebook's Ads Manager DATA_FILE: Data filesSince we aren't able to sync with other audience subtypes, we won't show them on the list of available audiences when you attempt to sync a list or segment in Klaviyo.
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?When you remove the Facebook integration, the connection between your Klaviyo lists and segments and your Facebook custom audiences is also removed. We recommend that you take note of the custom audience syncs you have set up, either via screenshot or by writing down the details of each sync, so that it is easier to reestablish the connections when you reintegrate.
Why does the number of people in my Facebook custom audience not match the number of people in my Klaviyo list?
If the number of people in your Facebook custom audience doesn’t match the number of people in your synced Klaviyo list, there are two factors that could have caused the audience to have a smaller number of profiles than your list or segment in Klaviyo.First, it can sometimes take Facebook up to 24 hours to process profiles synced from Klaviyo. If your custom audience does not have as many profiles as you expected, make sure that you've given Facebook 24 hours to fully process all of the profiles from your sync.Second, it is likely that a percentage of the email addresses you attempt to sync will not match with an existing Facebook account. This is why your Facebook Custom Audience size may be smaller than the linked list or segment in Klaviyo. Facebook will not return an error, but won't add any contacts who have email addresses that don't match to an existing Facebook account.One troubleshooting step you can take is to try syncing the same list in Klaviyo to a new custom audience by
If someone is suppressed in my Klaviyo list, will this person still sync to my Facebook Custom Audience?
If someone is suppressed in your Klaviyo list, that person will still sync to your Facebook custom audience. If Person A is suppressed in a Klaviyo list or segment, and you sync this list or segment to a custom audience, Person A will still sync to your Facebook audience. If someone is synced to a custom audience through Klaviyo, and then becomes suppressed in Klaviyo, this person will not be removed from your audience. While individuals may opt-out from email communications, you can still strategically reach these customers or subscribers through Facebook advertising leveraging Klaviyo's integration.
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