Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.
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Problème de d'intégration Klaviyo
Hi,J’arrive pas à intégrer klaviyo sur mon prestashop.J’ai un prestashop payant, 75 euros/mois.Quand je mets le URL du site et la clé de service.Ca me dit de vérifier si Klaviyo est installé.Il est installé sur mon prestashop, je le vois.Ca fait 3seamine que je paye mais j’arrive toujours pas à trouver de solution.Pouvez vous m’aider ?
Why isn't my Facebook integration working?
If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try:
Why aren't onsite tracking and signup forms working (WooCommerce)?
How do I add a user as an admin to my Facebook Page?
If you’re wondering how to add a user as an admin to your Facebook page, you can follow the steps below to find out how. Also, if you're having trouble viewing your Facebook Page in Klaviyo or its associated Lead Ad forms, you should check that you are an admin on that Facebook page. If not, follow these steps to add yourself as an admin. After following these steps, make sure to remove and then re-add your Facebook integration to make sure it’s working correctly. Using Facebook Business ManagerFrom your Business Settings click Accounts > Pages, click on your page, and find your user on the list. Click into the user you want to modify. Toggle on Manage Page and click Save to give them Admin Access. Using Personal Facebook AccountFrom your Personal Facebook Account, navigate to your Facebook page and click the Settings > Page Roles tab. Under Assign a New Page Role, type the name or email of the user you want to add as an admin into the search box. Set the role to Admin and click
I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?
If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa
Why aren't my Facebook Lead Ads syncing to Klaviyo?
If you're not seeing your lead ad submissions properly sync to a list in your Klaviyo account, use the following troubleshooting steps: Double check that you have connected a list in Klaviyo to a lead ad form. You can do this by clicking into the list and checking the list's Settings tab. Ensure that the form submissions you're seeing in Facebook were made to the lead ad form after the form was connected to your Klaviyo list. Check that you have Leads Access permissions in Facebook Business. Navigate to Business Settings > Integrations > Leads Access and click on your page. Under "People" you should check to make sure that the personal Facebook account you used to integrate your Business account with Klaviyo is listed. If it's listed, that means you (and thus Klaviyo) have access to the leads for your page. If not, click Assign People and add your account. You can also check to make sure that you have Ad Accounts permissions in Facebook Business. Navigate to Business Setting
Why am I getting an error message saying that the audience is too small on our Facebook Ad?
If you’re getting an error message saying that the audience is too small on your Facebook Ad, that error message means that you have fewer than 20 people in your Facebook Ads list. Facebook requires you to sync at least 20 people per list in order to advertise. If the list contains fewer than 20 people, Facebook will not allow you to advertise to a custom audience. If an email address is not found then the customer will not sync from Klaviyo to the Facebook list.
Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?
Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?Since you cannot use Klaviyo's natural double opt-in for Facebook Lead Ads, your customers will automatically be added to the assigned List of the ad. To create your own double opt-in, have this List trigger a Flow. There are two options to collect opt-in confirmation:collect consent via a custom profile property subscribing to a secondary listCustom Profile Property: Follow the steps in our article on Using Buttons in an Email to Collect Information About Your Recipients to add two buttons to your first flow email. These buttons could be "yes" or "no" and follow the question of "would you like to opt-in to receive marketing emails from our company?" These buttons should assign a custom profile property of "opt-in true" or "opt-in false." Whichever button your customer clicks, that property will be assigned to their profile. You can then use that custom profile propert
Why don't I see all of my Facebook Custom Audiences on the list when prompted to select one to sync?
If you don't see all of your Facebook Custom Audiences on the list when prompted to select one to sync in Klaviyo, you might be using an unsupported audience subtype (which won’t show up on the list). There are different Custom Audience data sources that Facebook accepts. Klaviyo only supports the following subtypes when syncing with Facebook: HASHES: Email hashes or phone hashes HASHES_OR_USER_IDS: Email/phone hashes or user ids MULTI_HASHES: Created from multiple types of hashes at the same time COPY_PASTE_EMAIL_HASHES: Emails entered manually via Facebook's Ads Manager DATA_FILE: Data filesSince we aren't able to sync with other audience subtypes, we won't show them on the list of available audiences when you attempt to sync a list or segment in Klaviyo.
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?
Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?When you remove the Facebook integration, the connection between your Klaviyo lists and segments and your Facebook custom audiences is also removed. We recommend that you take note of the custom audience syncs you have set up, either via screenshot or by writing down the details of each sync, so that it is easier to reestablish the connections when you reintegrate.
Why is my Facebook integration disabled?
If your Facebook integration is disabled, two possible reasons are that:There was an authorization error An action was taken in Facebook that disrupted the integrationRegarding authorization, your integration will disable due to a permissions error if you update settings in your Facebook Ads account that cause our authentication token to get revoked (i.e. if you update account password). This can also happen if different users are manipulating audiences and these users don't have full admin permissions.There are also certain actions you can take in Facebook that will disrupt the integration and cause it to disable. A common example is if you delete an audience in Facebook that we are actively trying to sync with. Our integration will disable if we attempt to sync with a deleted audience because we can’t determine why we can’t sync with the audience; we default to assuming there is a permissions issue and an authentication error is triggered.If you see that your integration is disabled
Why does the number of people in my Facebook custom audience not match the number of people in my Klaviyo list?
If the number of people in your Facebook custom audience doesn’t match the number of people in your synced Klaviyo list, there are two factors that could have caused the audience to have a smaller number of profiles than your list or segment in Klaviyo.First, it can sometimes take Facebook up to 24 hours to process profiles synced from Klaviyo. If your custom audience does not have as many profiles as you expected, make sure that you've given Facebook 24 hours to fully process all of the profiles from your sync.Second, it is likely that a percentage of the email addresses you attempt to sync will not match with an existing Facebook account. This is why your Facebook Custom Audience size may be smaller than the linked list or segment in Klaviyo. Facebook will not return an error, but won't add any contacts who have email addresses that don't match to an existing Facebook account.One troubleshooting step you can take is to try syncing the same list in Klaviyo to a new custom audience by
If someone is suppressed in my Klaviyo list, will this person still sync to my Facebook Custom Audience?
If someone is suppressed in your Klaviyo list, that person will still sync to your Facebook custom audience. If Person A is suppressed in a Klaviyo list or segment, and you sync this list or segment to a custom audience, Person A will still sync to your Facebook audience. If someone is synced to a custom audience through Klaviyo, and then becomes suppressed in Klaviyo, this person will not be removed from your audience. While individuals may opt-out from email communications, you can still strategically reach these customers or subscribers through Facebook advertising leveraging Klaviyo's integration.
Why am I being prompted by an error message to accept Facebook's Custom Audience Terms of Service?
If you’re prompted by an error message to accept Facebook's Custom Audience Terms of Service, that indicates that you need to accept Facebook's Custom Audiences Terms of Service. If you’ve recently updated your Facebook permissions, or already accepted the terms of service, and still receive this error (or, if you receive a null error or a “We are unable to update your integration settings at this time. Please refresh or try again later” error) follow the alternative instructions listed below. If your Ads Account is directly associated with your personal Facebook account, follow this link and accept the TOS: https://www.facebook.com/ads/manage/customaudiences/tos.php If your Ads Account is in a Business Manager account you ALSO need to accept the TOS from within your business manager account (see below). Accepting TOS for a Personal Ad AccountThe link you see in Klaviyo will take you to the Terms of Service (ToS) page for whichever Facebook account you are already logged into. To ensur
Squarespace cart to my Klaviyo Integration
I am in need of help tying my Squarespace cart to my Klaviyo account so I can setup an abandoned cart workflow. Can I integrate through custom code, or do I need an api provider like Zapier? Willing to pay someone to assist me as I am running into time constraints. Thank you!
WooCommerce integration's periodic sync has failed
We got an error message from Klaviyo saying that our WooCommerce integration's periodic sync has failed. Our data from WooCommerce has stopped updating, which means that our flows are not being triggered.Has anyone else experienced this? And what did you do to fix it? Any ideas as to what causes this?(We have contacted Klaviyo support as directed by the error message, but they’ve informed us that they are slow and suggested we ask the Community in the meantime.)
Woocommerce integration: Unable to Access API with Credentials Specified
Hi, I’m having issue with the integration of my WooCommerce with Klaviyo. I generated an API key with read,write permission. I have my consumer key and consumer secret wich I paste in my integrations settings. But when I click « Connect to WooCommerce» this message appear « Unable to access API with credentials specified». I’m stuck here and don’t jnow what to do
Feature Request - Browser Push notifications
Hi KL community, Wanted to gauge the interest of other brands for a roll out of a Klaviyo Browser Push notification, separate from the iOS push notifications that are currently featured. A lot of other CRMs that are a bit larger offer as part of their kit this but I like my KL ecosystem. I currently use a 3rd party Shopify App to provide this feature, where I can create similar flows to my KL (Abandon cart, welcome series) as well as notify interested subscribers about blog posts, and lastly to support my one time campaign measures. It’d be great to have this as part of my Klaviyo to prevent customer fatigue by hitting them in more than one medium, as well as provide customers the opportunity to choose how they get notified.
Shopify newsletter subscribers are not going into klaviyo newsletter list
Hey guys, I have tested subscribing multiple email addresses via the footer form on Shopify and the subscribed contact never syncs across to Klaviyo into the newsletter list... The integration is set up to sync over subscribers. The newsletter footer form includes the newsletter tag as a hidden field. I’m not sure what i’m missing?
Looking for ready-built or copy-and-paste snippet for "Added to Cart" tracking on WooCommerce site?
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
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Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
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