Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.
- 675 Topics
- 2,101 Replies
Wrong profiles were pulled from Campaign Monitor
Hi all,we are currently switching from Campaign Monitor to Klaviyo. We share our account in Campaign Monitor with our parent organization, but we use different lists. Their subscribers are not ours, and vice versa.When integrationg Campaign Monitor with Klaviyo, I indicated specific lists IDs and chose to integrate only those lists. Yet, Klaviyo pulled over ALL PROFILES from campaign monitor. So, instead of 12,000 subscribers we have more than 44K subscribers!First of all, it affects our billing and sending bandwidth. Secondly, these are not our subscribers. How can I remove them without touching our subscribers? Help!
Custom Back in Stock trigger
We have an inhouse custom ecomm platform that we are trying to setup Back in Stock notifications for. A daily product feed is being pushed into klaviyo already with inventory quantities. We have followed the steps in this guide: https://developers.klaviyo.com/en/docs/how_to_set_up_custom_back_in_stock to setup the API POST request on submission on the website. I can see that these requests are being added against customers accounts in klaviyo: The problem is that Klaviyo doesn't appear to be treating this like a ‘Back in Stock’ request as none of the specific ‘Back in Stock’ flow triggers or delays are appearing when I go to create the flow. There is also no option in the account settings to modify the settings for ‘Back in Stock’, as seen in this guide: https://help.klaviyo.com/hc/en-us/articles/115003872251-Building-a-Back-in-Stock-Flow#back-in-stock-flow-settings2 Is there something else required, in the integration, to tell Klaviyo that this is a back in stock update in the custom
Magento 2 integration issue - store is connected but data is not syncing
Hi,I am experiencing issues with integration. My developer has followed the installation guide for Magento 2 but my data is still not syncing (in the metrics tab) even though it says that my store is ‘connected’ when I am at the homepage.What does ‘store connected’ really mean and could someone please point out what I should be looking at to ensure the integration is a successful one? Appreciate it, thank you!
Social media targeted marketing
How to change formatting on 'back in stock' trigger link
Hi guys, I’m trying to change the link formatting for the ‘Notify me when available’ link in shopify. The current code looks like this, and I just want to change the font and colour of the link and put a border around it. Does anyone know how to do this? Thanks :)
I have multisite that is using the same base domain name. I setup the first site with the Klaviyo with no issues. Do I have to have two accounts to connect my other site in the network to Klaviyo? https://karmabaker.com/ is the base and one site and https://karmabaker.com/pickup/ is the second site that I’m trying to integrate.
Klaviyo-Facebook integration erratic
Hi,First of all, this isn’t about authentication - we are able to add, enable and find all our segments and ads. But - for multiple of our accounts, but especially one, Leads don’t come into our Klaviyo. Account 1:Leads just didn’t come in for weeks until we recently realized the issue. No notification was given. Account 2:Leads only came in for one ad for a while, but when we then redid the integration, suddenly no leads came in. It is extremely erratic and nothing in setup is wrong. It just doesn’t import and sometimes only for one ad. Besides: why doesn’t the integration sync historical data?
How to sync profiles from Shopify to Klaviyo after successful purchase without opt-in
We want to disable the opt-in option during the Shopify checkout. How do we collect all successful purchases/customer information in a list in Klaviyo? I know that the profiles are synced to Klaviyo, even if they have “accepts marketing = false” (Shopify property) and that I can create a segment with the successful purchasers. However, I need them to be in a list. So, the option in the screenshot below, is not correct as we don’t have an opt-in during the checkout and no footer form. We only want to collect the DOI via Klaviyo forms on the website and no longer during the checkout/via Shopify.This tick box will be removed. There is no opt-in possibility during the checkout process.
I saw a post on here a year ago, but did not see a resolution so here it goes again.I am trying to integrate Klaviyo with Siteground and keep getting this error message:Update error: We are unable to update your integration settings at this time. Please refresh or try again later. When I tried to contact support via email, it says that the request cannot be completed at this time, so that’s cool. Hoping someone can help because I am so frustrated.
Unable to access the orders API, please check connection settings and try again
Hey there,I’ve checked all of the same questions here but couldn’t find a solution.What I did so far:1. Deleted the Klavyio Plugin2. Deleted the REST API Key3. Followed the guide here: https://help.klaviyo.com/hc/en-us/articles/115005255808-How-to-Integrate-with-WooCommerceResult: Got the "unable to access the orders API, please check connection settings and try again" error4. Revoked the REST API keys created from the integration5. Created a REST API key by following this guide here: https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API6. Did the troubleshooting section here: https://help.klaviyo.com/hc/en-us/articles/115005255808?wtime=%7Bseek_to_second_number%7DTested on Postman (https://pressynow.com/wp-json/wc/v2/orders) with a new a GET result and this is the result:<!DOCTYPE html><html lang="en"><head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width">
Unable to integrate Klaviyo with Google AdWords
I’m trying to integrate Klaviyo with Google AdWords.Using the same email address, I'm an admin on AdWords and Klaviyo. On AdWords, we have an MCC account associated with our PPC account. After going through the integration process using the same email address, I can only select the MCC account on Klaviyo ends. I don't see the PPC account.Has anyone had this issue and was able to resolve it?
Help removing Klaviyo "Back in Stock" - returning to standard Shopify settings
I tried to add Klaviyo's "Back in Stock" via these instructions How to Install Back in Stock for Shopify from Klaviyo, but it was so challenging to customize and make it work properly - that I now want to remove it completely and instead I'm planning to use the Back in Stock: Restock Alerts Shopify app by SureSwift Capital. I tried to remove the code that I added via the instructions How to Install Back in Stock for Shopify from Klaviyo, but the "Notify Me When Available" hyperlink on my out of stock product pages won't go away... [See screenshot below.] (I thought I backed up the theme before editing to add Klaviyo's "Back in Stock" but apparently not... Doh!) Can someone please help explain how to get things back to normal? That is, standard Shopify setup without Klaviyo's "Back in Stock". Thanks so much in advance!
Send an attachments via Integromat
Hi,I have a scenario on Integromat that receives data and create a pdf file in google drive for a customer.The Scenario sends the user to a list in Klaviyo and I would like to send the user the pdf I just created for him as an attachment using a list template.Is it possible?Sam
Integration with Typeform
Is there a limit to the amount of surveys that can be linked with typeform? I am trying to segment based off survey answers and the question I am looking for isn’t coming up under properties. Is there something that I need to do to make sure it shows up there? I already have an integration set up and other survey questions are there, but for some reason the latest one that I am looking for isn’t showing up.
Klaviyo Support chat technical issues
Hi,Your chat is having major techincal issues. Like right now, we have pushed “Get in Touch with Support” and the loading dots are just blinking for minutes without anything happens.When we reload the page and start over we get “Please keep this chat open until an agent joins and ensure that your device's sound is not muted. You will receive a sound notification once a Product Expert is available to chat with you. You will receive a copy of the chat transcript by email as soon as the chat ends.”. We wait like 5-10 minutes and nothing happens. And when we write something in the chat it says the same time as when we started the chat even that we have waited like 10 minutes. Just fix this please it’s not the first time it happens. And yes, we have tried it on 6 computers at the office, removed the cache/cookies and such. We have even chated with another service during the time.And yes, we are rrying to reach you during Weekdays 9 am to 5 pm EDT.Best,Sebastian
Select from catalog not synced with latest products on Shopify Store
Hi, im creating a new campaign, while inserting a block “select from catalog” from a product on my shopify store, item in stock and available in all channels, I receive a message saying “No items match the current filters”. I checked the integration and we have all the other products on the store except what was just added (within the last 2 weeks). Please let me know what Im missing.
Klaviyo SSL Certificates download
Can someone provide me the location to download Klaviyo SSL Certificates which has all 3 components in it (Root, Intermediate and Server) to connect with Klaviyo through API Integration. FYI - I tried downloading from browser but it has only the Root component in it. Thanks,Karthik
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