Question

Integration quit working for some items not sure why.

  • 22 February 2021
  • 3 replies
  • 22 views

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3 replies

Userlevel 4
Badge +2

Hi there,

Are there any other details you can provide? Have you seen any error messages related to the WC integration in the UI? Are you currently using the V3 integration?

Best,

Caroline

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Hello Caroline,

 

I have updated the credentials and there is no error messages related to the WC integration I am not sure if I am on V3 I was just made aware of this and the person that was in charge is no longer here and I am selected by default. If you have a troubleshooting guide or what information I can get you I will do my best to make that happen.

 

Thank you,

Jeff

Userlevel 4
Badge +2

Hi Jeff,

I would recommend walking through our WooCommerce integration guide to ensure that everything was set up correctly. If you contact our Support team via email or Live Chat, they can take a look at your account and investigate further.

Best,

Caroline

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