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Klaviyo app won't launch or install - BigCommerce

  • 20 July 2021
  • 2 replies
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Userlevel 3
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Hi all,

Anyone experienced this?

 

Klaviyo’s support are claiming a historical sync broke and I need to remove and re-integrate, which I’m doing, but the klaviyo app will not launch or allow me to install it in BigCommerce upon trying to complete the integration.

It does not appear to already be installed, although it was previously. I’m not sure if another of the BC store has removed it or there was some other error….

Update: I was logged into BC with admin access, but not the correct “panel” I guess you’d call it. 

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Best answer by wernstrom 21 July 2021, 00:59

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Userlevel 6
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@wernstrom,

Thank you for sharing this with the Klaviyo Community.

It sounds like you were able to resolve the issue! Could you  provide any more detail regarding which panel you logged into to make this work? It would be incredibly helpful to share this information with other members of the Community who may run into the same issue.

Thanks and have a great rest of your day.

Userlevel 3
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@dov.derin good point. I had to google it, but this link: https://manage.bigcommerce.com  enabled me to login with the right access. 

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