+2
We’re trying to Sync Magento 2 With Klaviyo, - We’ve done everything correctly. - However we can’t even figure out exactly what the error is as all we’re prompted with is the message below.
Your Magento 2 integration's periodic sync has failed.
Klaviyo is receiving server errors from Magento 2.
Please check Magento 2 and update your settings to re-enable sync. If you have any questions, please contact our Success Team.
Best answer by klaviyojad
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+4
I have the same problem, could you check my account?
Thanks in advance.
Best.-
+61
Hi
A member of our staff is looking into this for you.
+1
Hello!! I have the same problem, could you check my account?
Thanks in advance.
Best regards.
+3
Same issue here for this store: https://alloygator.nl/
Any fix yet?
+60
Hello
Echoing
From my experience though, a server side error typically indicates something has occurred on your Magento 2 backend that is causing a disruption in the connection. This would typically require the attention of your developer or IT administrator to review and resolve prior to the connection to be re-established successfully again. In addition, most of these server side errors will often times be logged within your own backend that your developers can access to review and rectify.
Thanks for being a part of the Klaviyo Community!
David
+42
This sounds like technical error. If you followed the article on how to do this
https://help.klaviyo.com/hc/en-us/articles/115005254348-How-to-Integrate-with-Magento-2-x-CE-and-EE-
and you still got this error than I would suggest contacting support to look into it..
{"message":"Internal Error. Details are available in Magento log file. Report ID: webapi-604f40386c42f"}
The best advice I could give is opening a support ticket so we could take a closer look.
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