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Not all products are syncing from shopify

  • 19 November 2021
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I have recently integrated Klaviyo to Shopify, but not all products are showing up in the catalog. I’ve tried resyncing and refreshing, but they still don’t show up.

 

Any ideas what to do?

Thanks!

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Best answer by Taylor Tarpley 19 November 2021, 23:47

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Hi @sheepdreams

 

Welcome to the Community, we are so glad to have you here! 

 

Typically, initiating a catalog refresh of your products solves the issue of products not appearing in Klaviyo. However, these refreshes can take multiple hours to accomplish. A potential issue could also be that Klaviyo can't see any stock for these products.  Are you currently tracking stock within Shopify directly, or somewhere else? Or are you "pre-selling" these products (e.g. selling with negative inventory)? If so, there's a back-end setting that will need to be added mark those products as "available" even without inventory showing in Shopify. 


Additionally, these Community posts might help gain further insight into the matter

 

Let us know what you find! 

-Taylor

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