Shopify failing to integrate

Glad you were able to find a fix for this particular experience so quickly, @Grace Gow! Thanks so much for being a part of our Klaviyo Community! 

Hello @Richardt96,

Thanks for your comment!

This is an error you see when you are using the incorrect Shopify URL. You will want to review this guide to ensure you’re using the correct Shop URL in the integration settings.

Hi @Lmedeiros!

May I ask exactly what actions you are attempting to perform when this error appears? Also, do you have any other e-commerce stores that are already associated with this Klaviyo account? Or conversely, any other Klaviyo accounts associated with this e-commerce store?

These questions will help myself and other Community members understand this issue better, so we can provide more valuable insight.

Thanks,

Brian

Hi @Lmedeiros!

If you are still facing the problem, you can try completely removing the Shopify integration and then integrating it again with Klaviyo. To remove the integration, you can refer to the steps mentioned in the "Disable or Remove a Klaviyo-Built Integration" article, and for integration, you can use the "How to Integrate with Shopify" guide.

In case the issue continues, you can either contact our Klaviyo support team to investigate further into the integration or get in touch with Shopify Support to understand the potential causes that may be preventing you from updating the integration settings between these two platforms.

Best,

Brian