I would like to have some help regarding my issue.
I have a newsletter popup form created in Klaviyo and working well on my Shopify store.
The issue is that the number of subscriber in Shopify is too low comparing to the number of subscriber in the Klaviyo list. I assume that there is a sync issue.
For October for example:
In Klaviyo, I have 932 new subscribers from my popup. But in Shopify, I have only 104 subscribers in total. (screenshot here below).
My main concern is that I am sending the newsletter emails directly from Shopify so I need my list updated in Shopify.
Thanks for your support.
Best answer by alex.hongView original