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Pre-purchase Questions: Reviews


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  • Problem Solver I
  • 45 replies

Hi there, we’ve been through the docs but had some pre-purchase questions regarding reviews - sorry if they’re answered or if we used the wrong search terms while researching. And we’re using a Shopify 2.0 store.
 

1.Display a single review within content

Can Klaviyo display a single review anywhere blocks are supported on a Shopify 2.0 store? We use these to back-up content blocks on landing and product pages. e.g. We make a product/service claim or explain a problem regarding other solutions, then follow it with a customer talking about the same claim or problem they’ve had with other solutions - or how our product claim solved their issue.

 

2.Display a new review on page load

As per question 1 above but instead of displaying one review, can we group multiple reviews by product claim (or tag) then display a different review each time the page loads? Higher AOV brands see more visits over a longer period pre-purchase. So displaying a new (but relevant) review keeps landing/product pages fresh with new and relevant reviews each time prospects return. This can just load a new random review from the group but it would be awesome if you could set an order in which to display reviews - 1st visit, 2nd visit etc.

 

3.Display the same review for multiple products

In our experience, customers rarely leave a review for each product they’ve purchased, typically leaving a single review mentioning multiple products. Can these reviews display across all products they purchased or mention (if we decide)?

 

4.Change the product for a review

Can we change which product a review was left for? This allows us to correct a common situation where a customer buys multiple products but reviews the other product. e.g. If they buy sheets and towels but leave a review under towels, exclusively talking about the sheets, we’d move their review to the sheet product. 99% of review moderation for orders with multiple products, is all about moving the review to the product the customer is actually talking about! Hope that makes sense.

 

Any pointers in the right direction much appreciated.

Cheers, Ben

Best answer by Byrne C

Hi ​@Ben!

Happy to address your questions regarding reviews.

  1. Review widgets can be displayed anywhere that Shopify allows you to put blocks! That being said, reviews for a specific product can’t be set up on a page outside that product’s page. You can drop a featured reviews carousel anywhere you’d like, and feature specific reviews, which could be a viable workaround to this.
  2. As of now, we don’t have the functionality to display a new review any time the page loads. I agree that this would be a useful feature to have, and I’m happy to reach out to our product team and recommend that we implement this in the future.
  3. You can display the same reviews for multiple products. This article here details how to group products together, and allow them to share reviews. You can’t automatically allow all products in one order to share the same reviews, but grouping certain products together will allow certain products to do so.
  4. After a customer leaves a review, it can’t be edited - this is to prevent the opportunity for people to edit reviews in bad faith. That being said, if you notice somebody leaves a review in error, you can upload a new review for the correct product, with their original review text/media.

Let me know if you have any more questions. I’d be glad to answer them, if so!

-Byrne

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2 replies

Byrne C
Community Manager
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  • Community Manager
  • 72 replies
  • Answer
  • February 6, 2025

Hi ​@Ben!

Happy to address your questions regarding reviews.

  1. Review widgets can be displayed anywhere that Shopify allows you to put blocks! That being said, reviews for a specific product can’t be set up on a page outside that product’s page. You can drop a featured reviews carousel anywhere you’d like, and feature specific reviews, which could be a viable workaround to this.
  2. As of now, we don’t have the functionality to display a new review any time the page loads. I agree that this would be a useful feature to have, and I’m happy to reach out to our product team and recommend that we implement this in the future.
  3. You can display the same reviews for multiple products. This article here details how to group products together, and allow them to share reviews. You can’t automatically allow all products in one order to share the same reviews, but grouping certain products together will allow certain products to do so.
  4. After a customer leaves a review, it can’t be edited - this is to prevent the opportunity for people to edit reviews in bad faith. That being said, if you notice somebody leaves a review in error, you can upload a new review for the correct product, with their original review text/media.

Let me know if you have any more questions. I’d be glad to answer them, if so!

-Byrne


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  • Author
  • Problem Solver I
  • 45 replies
  • February 7, 2025

Thank you for the reply. The limitations are show-stoppers for us so if you could pass along requests that would be great. We’ll stick with Stamped for now. Cheers and thanks for your help.