I want to downgrade my account but still keep the benefits I have paid for this month. It seems those benefits have been taken away even though I've paid for them? I just wanted to make sure I wasn't automatically billed, but surely the send limits I’ve paid for should still be active?
Can’t get in touch with the support team as it’s only for paying customers. Bit of a hassle really so just hoping a member of staff can help me. Thank you.