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Downgrading question

  • January 27, 2025
  • 1 reply
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I want to downgrade my account but still keep the benefits I have paid for this month. It seems those benefits have been taken away even though I've paid for them? I just wanted to make sure I wasn't automatically billed, but surely the send limits I’ve paid for should still be active?

Can’t get in touch with the support team as it’s only for paying customers. Bit of a hassle really so just hoping a member of staff can help me. Thank you.

Best answer by emma.owens

Hi ​@SL2022 ! Thank you for reaching out to the Community. 

It sounds like instead of canceling the plan at the end of your billing cycle, you may have accidentally downgraded to a free plan. As noted in our guide, when a plan is downgraded to free, the downgrade goes into effect immediately: Downgrade to a free plan . 

I did see that you were able to get help through a support ticket, but please let me know if you have any additional questions! 

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emma.owens
Community Manager
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  • Community Manager
  • 42 replies
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  • January 28, 2025

Hi ​@SL2022 ! Thank you for reaching out to the Community. 

It sounds like instead of canceling the plan at the end of your billing cycle, you may have accidentally downgraded to a free plan. As noted in our guide, when a plan is downgraded to free, the downgrade goes into effect immediately: Downgrade to a free plan . 

I did see that you were able to get help through a support ticket, but please let me know if you have any additional questions!