Recap discussion: [Interactive workshop] Enable SMS in Klaviyo (North America)

Help please! I’m trying to set up my SMS for free, but what I find in Klaviyo doesn’t match the training.

Furthermore, when I click “Next” after filling out this form, it just reloads to a blank version of this form. I’m not able to get a toll free number. When I check my SMS status in my account, I’m still not signed up.

Thanks!

lol, pretty sure my website has been live for the past 9 years, but thanks for that 🤣

Turns out it was a Klaviyo problem all along though. A few hours after I posted I received an email (from Klaviyo) that read “

Hi @Levi1129! So glad this session was helpful for you. Thank you for watching! 

I’ve answered your questions below: 

Is there any way to use dynamic coupon codes with SMS?

Yes, absolutely. This help center article walks through how to send one-time use coupons to your SMS subscribers. The process for creating coupon codes for SMS is the same as email, so it will be dependent upon your ecommerce provider. 

You walked through an SMS flow for the welcome series, are there any other flows you would recommend using? I am thinking more in the context of A/B testing email and SMS within the flow. 

Definitely! While we recommend creating a separate SMS and email welcome series flow, for most other flows, SMS and email can be combined to complement one another and create a really customer-first experience; you can really meet customers where they’re at by adding conditional splits and creating pathways for SMS subscribers. You can see some general best practices for using email and SMS together in this help center article. I would also recommend checking out this Academy course all about SMS strategy. This is a series of pre-recorded videos that you can watch at any time, and they will guide you through beginners, intermediate, and advanced SMS strategies.  

In the flows library in your Klaviyo account, you can filter to see flows that use both email and SMS, and you can use these as your base templates to help you get started. Some specific suggestions: you can really effectively combine these channels for your browse abandonment flow, abandoned cart flow, a winback flow, or a post-purchase flow. Post-purchase flows can look like any number of things; a message to simply say thank you, messages providing additional product education, or messages requesting reviews or social proof. As an example, you can start off with a message via email; if someone does not open that email within a certain period of time, you can then send a follow-up SMS to anyone that has consented to receive SMS.

I hope this is helpful! Please let us know if there are any other questions we can assist with. Hope to see you in another live training again soon! 

Hey @annmm,

I think you’re on the right track and either options would work for you! 

Assuming the multi-step form and unique coupon code is built using Klaviyo, you can actually provide the same unique code in an email or SMS without creating a net new unique code to your subscribers. So long as the code has not expired yet, using the same coupon variable will pull up the same unique discount code generated. 

We mention this in our How to create unique coupon codes for Shopify Help Center article. Plus, we also have some previous Community posts on this topic which I’ve included below:

I hope this helps!

David