I am using my custom made flow for my users to download E-book from my store, I have created a Embedded form the is sent to the list and triggered by a flow in 1 min the only problem i am facing at the moment is that my gmail subscribers are not getting email whereas its working fine with outlook users.
Tried with both Double opt in and single opt in.
All gmail users gets rejected by soft bounce.
Can any expert guide me what i have done wrong ?
Best answer by David ToView original
Thank you for detailed answer
@david.to let me check DMARC policies and make sure everything is according to your mentioned details you have shared i’ll further share my feedback after my findings.
As explained in the About Bounced Emails in Klaviyo article, emails can bounce for a variety of reasons such as:
They can also be categorized as either Hard bounces or Soft bounces. Hard bounces are typically due to a permanent reason such as if the email you are reaching out to is not active. Soft bounces are typically due to a temporary reason such as if the mailbox is at capacity or due to your recipient’s server having issues.
Although soft bounces are often times caused by issues outside of the sender's controller, I would also recommend that you review your own DNS backend and your DMARC policies to fully rule out that it isn’t something on your server’s end that could be causing these emails to be blocked due to an authentication failure. You can learn more about how emails can be blocked based on your DMARC policies from the Understanding DMARC article as well as some insightful Community Posts which i’ve included below:
I hope this helps!