Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,374 Topics
  • 3,887 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 4
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1374 Topics

H
Contributor I
hockeydangleContributor I
asked in Lists, Segments, and Profiles

Why is my sign up form not triggering my welcome emails to send?

I made a sign up form and it looks like it’s collecting emails but not triggering the welcome email series. My Welcome Series emails should be triggered by someone signing up for my newsletters, but the emails aren’t sending!The only one delivered was from a past newsletter series but I changed my newsletter and now they’re not sending.  Please help!  Thanks.

2
H
Contributor I
10 months ago
CKeast
Contributor IV
CKeastContributor IV
asked in Lists, Segments, and Profiles

Refer a Friend: Sending a reward email based on a custom profile property

We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?

5
CKeast
Contributor IV
8 months ago
A
Contributor I
alex.kovoorContributor I
asked in Lists, Segments, and Profiles

Salesforce Lead Sync filter

We set up the integration with our Salesforce org and Klaviyo which works fine but it imports all our leads into Kalviyo. We don't want to import all our leads into Klaviyo.Is there a way to add a filter to limit which leads are imported? We would like to only import leads that are for a specific SF record type. 

1
David To
Klaviyo Employee
10 months ago
J
Contributor I
Julia BernadskyContributor I
asked in Lists, Segments, and Profiles

Klaviyo is sending my emails only to the half of my active subscribers

Need help!I have 2083 active subscribersMy email go out only to 1099 subscribers, even though I choose all of the segments available in my klaviyo. More than 1000 customers are getting my emails.What to do?It is extremely important to solve this. Thank you so much in advance!

2
Ashley I.
Partner - Silver
9 months ago
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Lists, Segments, and Profiles

Segments with "Contains" instead of Equals and other hardcoded limitations

There are a few of these hardcoded qualifiers in the segment builder.I would love for it to be a selection box of equals, contains, starts with and other common options for filteringSimilarly, the ability to select multiple values in one section rather than adding multiple lines for each productname from a list. I had a similar issue with Date based fields. I can choose if the date was between 5 and 10 days AGO but I cannot select a segment with a date field that is in THE NEXT 5 to 10 days. I can select a group that is within the next 10 days, but there isn’t even an option to add an exclusion to say “not to include” people who are within the next 5 days to get me the segment I was after. I understand that these hardcoded limiters on the segment builders are not necessarily a quick fix, but is there maybe a way to build segments with raw SQL code to cover for these gaps in the system until the hardcoded limitations are expanded? Thank you,Don

5
David To
Klaviyo Employee
7 months ago
Y
Contributor I
YoavshafContributor I
asked in Lists, Segments, and Profiles

Using Multi Checkbox in CONDITIONAL SPLIT Flow

Hey Hey,I’m trying to create a signup form that has a multi check box and then using the answers in a email flow.I want to send a different emails for each property that is marked.Can someone help?I can’t find any of one of properties i’ve created under the “Properties about someone” in flow filtering.  

4
Y
Contributor I
9 months ago
V
Contributor I
ValeryaContributor I
asked in Lists, Segments, and Profiles

How can I automatically add to list post purchase in Woocommerce?

Hi, I would like to automatically add all customers that purchase on my website (running WooCommerce) to my mailing list.How can I do that? (I saw a similar post but the answer there was only for Shopify...) Thanks!

3
stephen.trumble
Community Manager
3 months ago
H
Contributor I
HFJoelContributor I
asked in Lists, Segments, and Profiles

All my emails are tagged "Email Never subscribed"

I’m having a problem where every email in my system says “Email - Never subscribed”, but they have subscribed and opted in. Does anybody know why it does this? How do I fix this?  Also, why is it allowing me to send emails and still have this tag on it? I’m just not understanding what happened. This wasn’t an issue a week ago.

6
S
Contributor I
8 months ago
C
Contributor I
ChevonneContributor I
asked in Lists, Segments, and Profiles

Importing a new list overrides the existing suppressed/unsubscribed profiles

When I upload a new list to Klaviyo using a Shopify Customer csv file, there might be multiple profiles that already existing in Klaviyo. Some of those profiles may have unsubscribed from previous email campaigns. When I upload the new list the suppressed profiles on Klaviyo get affected and are shown as “subscribed” again.How to I prevent this from happening and ensure that any profiles that have unsubscribed from email campaigns remain this way?

4
C
Contributor I
10 months ago
M
Contributor I
Michelle_Contributor I
asked in Lists, Segments, and Profiles

Can you search profiles by organization?

Is it possible to search profiles by organization? I have a lot of wholesale accounts and don’t always have the email address or first name handy. But when I search for the business name, nothing shows up in the search results.

1
David To
Klaviyo Employee
10 months ago
A
Contributor I
AtomriContributor I
asked in Lists, Segments, and Profiles

Shopify Subscriber Number Not Matching Klaviyo List

Hi,I am working with a client who uses Shopify and Klaviyo. Klaviyo has an inaccurate number of subscribers compared to Shopify’s list. I then realized that the list in Klaviyo was only double opt-in which I changed now to single opt-in. How can I get those additional subscribers that are in Shopify over to the Klaviyo email list? I’ve tried doing a reimport but that didn’t change the number. Any suggestions on how to do this? Also, is my assumption right that since my Shopify settings we’re on single opt-in and Klaviyo list was on double opt-in, Klaviyo was not taking those into account? Any help on this topic would be great! Thanks in advance!

1
David To
Klaviyo Employee
10 months ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Lists, Segments, and Profiles

Point-of-Sale (POS) Emails

Hi Community! Super simple question - but can’t seem to find the answer. If an email is added at the POS, will they be added to the designated list in the Shopify/Klaviyo connection? Our client is hoping this is the case because they do ask “would you like to add you email to receive offers and updates?” Thanks!Chelsea

1
David To
Klaviyo Employee
10 months ago
calebstephen
Contributor I
calebstephenContributor I
asked in Lists, Segments, and Profiles

How should I handle customers creating multiple profiles with multiple emails?

I feel like this question has probably been asked before but couldn’t find a thread pertaining to this particular issue. How should I be handling having the same customer creating multiple profiles with different email addresses but the same phone number? I know that Klaviyo prioritizes the email a unique identifier. Found cases wherethey would already have a profile and then abandon a cart with under a new email thus creating a new profile have an account created at much earlier date but then, and then create a new profile with a new email also assuming there are cases of people trying to to use a “first time purchase” offer multiple times. My issue comes to when looking at the activity logs on all these accounts they seem to be “active”. I have understand having multiple email accounts for work and personal, etc. But is there a way to maintain all this info under the same account so I can get a full view of the customer behavior? I’ve into a few situations where for example it looks

3
David To
Klaviyo Employee
10 months ago
A
Contributor IV
Abrar22Contributor IV
asked in Lists, Segments, and Profiles

query regarding create list api

Hii guys I have created list using the create list api successfully but the list gets created with double opting enabled by default but I want the list created via api to have single optin enabled so that profiles gets subscribed without the need of confirmation anything would by really appreciated 

3
David To
Klaviyo Employee
10 months ago
H
Contributor I
HenriuqeContributor I
asked in Lists, Segments, and Profiles

How to manage, group and access custom properties?

Hey guys. Do you know how to access a page where I can manage my properties? Like, I can create a segment basead in a property but I cannot actually see my list of properties and create one there. Or even organize properties in folders, like ActiveCampaign or HubSpot. Do Klavyio has this feature?

1
David To
Klaviyo Employee
10 months ago
V
Contributor II
valgeislerContributor II
asked in Lists, Segments, and Profiles

Strange profile changes happening - but why?

Need some detective work assistance here:For some reason, at some point through a customer engagement, the customer profile on Klaviyo changes their First Name to "Whole" and Last Name to "Nutrition Infant Formula". (Our product descriptor is “Whole Nutrition Infant Formula”). We do not know when this change is happening and have spent a lot of time looking at events from the website and have not been able to identify a clear culprit. Every other system has the correct profile info: Segment, Amplitude, Shopify, Recharge, etc. It is only Klaviyo that has the wrong information. Is there a way to look at a log of changes to a profile? If we could see when a profile changed we could easily track it to an event. Alternatively, it is unclear which events update the profile vs just adding properties - maybe that could help?

3
David To
Klaviyo Employee
10 months ago
PJ_Saluton
Partner - Silver
PJ_SalutonPartner - Silver
asked in Lists, Segments, and Profiles

Excluding unengaged MPP users from campaigns

Hello Klaviyo community,We’re currently doing some segment updates regarding the MPP users.My question: instead of removing all MPP users from our engaged segments (which causes quite a drop in numbers), would it be an option to create a segment from unengaged MPP users & exclude those from campaigns?Anything I’m missing in this logic?Thanks in advance!

3
David To
Klaviyo Employee
10 months ago
R
Contributor I
Rare SpiritsContributor I
asked in Lists, Segments, and Profiles

How can I reset my list's preference page?

Hello, I change my Preference page, trying to make it more on-brand. But the editing options are very poor. For example, I want the form to be black and the explanation text to be white. I can’t seem to enable that since I can’t modify the style of the text blocks. It is very annoying. Now, my page is a disaster, and I want to reset it to the default values. But that is impossible as well. Would anyone be able to help me?

1
Taylor Tarpley
Community Manager
10 months ago
stam_marko
Expert Problem Solver II
stam_markoExpert Problem Solver II
asked in Lists, Segments, and Profiles

Custom Property Tag Link That Redirects to Preference Page

I am trying to tag a customer WHILE redirecting them to their preference page.I use this as my link:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}And, I want to redirect to the preference page.So, I added the Preference_page link in the code, like this:{% update_property_link 'LatestXP' '5' '% manage_preferences_link %' %}(Basically asking how’s their latest order, tagging with the appropriate number and redirecting them to their preference page.) That being said, when I send a campaign to my email (not preview!), I get this error:——This page isn’t workingmanage.kmail-lists.com sent an invalid response.ERR_INVALID_REDIRECT——QUESTIONS1. Is it possible that I need to redirect to a specific link instead of a dynamic one?2. Is it possible to find a static url for the preference page (even if that means that they have to fill out their email) ?Thank you! 🙏

5
ebusiness pros
Partner - Silver
10 months ago
B
Active Contributor I
Bonza Dog TreatsActive Contributor I
asked in Lists, Segments, and Profiles

Segment behaviour - automatically removing someone from a segment

Hi I can’t seem to find an answer to this, so reaching out for some help. I have created a segment which people are added to once they have spent $500. They then enter a flow and receive an email with a coupon. What I can’t work out is how to automatically remove them from the segment once the email has sent so that they will go back in when they have spent a further $500, to receive another coupon. Appreciate any advice, thank you

2
David To
Klaviyo Employee
10 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to update customer input errors eg @yaahhoo.com

I have noticed that a number of customers in our unengaged list have in fact enter their email incorrectly eg @gmai.com, @iclpyd.com, etc. Is there a method to find such mispellings other that perhaps exporting en masse and searching a spreadsheet for common mistakes.  ThanksSean

1
retention
Partner - Platinum
10 months ago
A
Contributor IV
Abrar22Contributor IV
asked in Lists, Segments, and Profiles

Regarding klaviyo client subscription api of v2023

Hello I am using 2023 api that is this one https://a.klaviyo.com/client/subscriptions/?company_id=my company id to subscribe profiles in list I m able to that with postman but with node api I am getting 202 accepted but the data is not getting stored and also my list have single opt in enabled kindly help me with this I m not getting error but data not getting stored except data sent with postman.Any help would be appreciated. I have verified my body databy consoling there is no error in json format

12
David To
Klaviyo Employee
10 months ago
A
Anonymous
asked in Lists, Segments, and Profiles

Where is the segment guide?

I just completed a Getting Started session during which the host suggested we access the Segment Guide. Could someone please share the link? 

1
mai.tran
Klaviyo Employee
10 months ago
C
Contributor I
ConradContributor I
asked in Lists, Segments, and Profiles

Same average order value for all engagement segments

Hi, I’m wondering if anyone can help me figure out a simple question i have regarding average order value. I’m conducting reports across our engagement segments - (30 days, 60 days, 90 days and 120 days) and i’m pulling out engagement reports from these segments. In all of these, the average order value is the same. To me, this doesn’t seem right. I would assume that the higher the engagement, the higher the order value, no? Can anyone tell me why this is? 

1
David To
Klaviyo Employee
10 months ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Lists, Segments, and Profiles

How to create high AOV and low AOV purchasers' segments?

How should one create high and low AOV customer segments?Thanks in advance!!!

3
Bobi N.
Partner - Platinum
10 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.