Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,374 Topics
  • 3,885 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1374 Topics

B
Contributor I
BliadContributor I
asked in Lists, Segments, and Profiles

Segment Builder: Targeting multiple properties at once (SKUs, etc.)

Hello,Sometimes, I want to target several SKUs at one time, but it takes a really long time to repeat the same process for each SKU.Is there a way to input multiple properties at once? (I tried a comma, but it didn’t work)Ex. I want to target people who’ve viewed at least 1 of 20 SKUs on our site in the last 30 days. To accomplish this, I would need to:What someone has done (or not done) Has Viewed Product → at least once → in the last → 30 → days where Product SKU equals [SKU]Then I would have to repeat 20 times.Would be great if we can copy the above so at least don’t have to redo all the steps again Better if we can just separate inputs with a comma, or semicolon…Thank you.

2
stephen.trumble
Community Manager
1 year ago
D
Contributor I
daedwardsContributor I
asked in Lists, Segments, and Profiles

Mailchimp Integration and lists

Hello!I am in the process of moving from Mailchimp to Klaviyo and am wondering if I should clean my list in Mailchimp before integrating with Klaviyo?  I have gone through some of the tutorials on list cleaning and I understand that you can create flows in Klaviyo to clean your lists, but isn’t it better to start with a clean engaged list that is imported from Mailchimp?Thank so much, I look forward to any feedback! 

3
alex.hong
2 years ago
B
Contributor III
Bike PrettyContributor III
asked in Lists, Segments, and Profiles

How do I find Active Profiles/Suppressed Profile count at a prior date?

On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this: 

1
David To
Klaviyo Employee
1 year ago
C
Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles

Best practice when migrating customer profiles

Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account. 

2
Taylor Tarpley
Community Manager
2 years ago
C
Contributor II
CStav1Contributor II
asked in Lists, Segments, and Profiles

How do I create a separate list and let my audience join/unsubscribe from it?

Hi all, not sure if my title properly explains my question. So let me clarify here.  I want to send out an extra weekly email with some inspiring stories/messages.  This content is a little different to what we usually send and I don’t want to bombard our current audience. Is there a way I can send the email to them and give them the option to unsubscribe just from this particular list and NOT from our brand?  Hopefully this makes sense. Happy to answer any questions to help clarify the details.  All the best,Chris.   

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Ashley I.
Partner - Silver
1 year ago
B
Contributor IV
blissyContributor IV
asked in Lists, Segments, and Profiles

Trouble Importing Suppression list.

Trying to upload CSV here https://www.klaviyo.com/people/suppressed/import and it tells me "The file specified has more than one column. Please limit to one column with an email address.” That’s not true. What’s the problem?

6
David To
Klaviyo Employee
9 months ago
S
Contributor I
SarahRBContributor I
asked in Lists, Segments, and Profiles

Thousands of New Subscribers from Russia

Hello,My account has suddenly grown by nearly 6,000 new subscribers. It is being spammed by foreign email addresses, mostly Russian. Every minute there are hundreds being added.Can you please tell me how to:Stop them from subscribing? Remove all the fake subscribers quickly, eg. by country, without removing the genuine subscribers?Thank you so much for your help.Kind regards,Sarah.

2
Dov
1 year ago
MattR
Contributor III
MattR
posted in Lists, Segments, and Profiles

Segment definition "is not in segment."

Hi Klaviyo community,I wanted to start a thread about an issue in Klaviyo that there doesn’t seem to be much discussion around (unless I’m missing something).Let’s say you have a Newsletter list, and that you’ve segmented that list into a few engaged segments. For example, Engaged but Never Ordered (ENO), Engaged & Have Ordered 1+ Times (EO1), and Engaged & Have Ordered 3+ Times (EO3).Now let’s say you want to send an email to everyone in your Newsletter list that isn’t in one of those three engaged segments -- in other words, your unengaged profiles from your newsletter list.The simple solution would be to create a segment that says “Is in Newsletter list and is not in segment ENO and is not in segment EO1 and is not in segment EO3.” Now, between your unengaged segment and your three engaged segments, you would have your whole list covered dynamically, with no profiles slipping through the cracks.However, in Klaviyo there's no segment definition that is "is not in segment."Ins

1
Dov
1 year ago
C
Contributor I
CBWContributor I
asked in Lists, Segments, and Profiles

If you delete a list will a segment off of this list also get deleted?

If you create a segment from a list and then delete the list does it delete the newly created segment profiles, as well?

2
David To
Klaviyo Employee
2 years ago
J
Contributor II
JNJOYBEContributor II
asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?

8
David To
Klaviyo Employee
9 months ago
C
Contributor I
Clara CerveraContributor I
asked in Lists, Segments, and Profiles

Merging invalid emails with their first profile

Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles.  I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter.  So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is

1
Irrra
Expert Problem Solver II
1 year ago
G
Contributor I
Game OnContributor I
asked in Lists, Segments, and Profiles

Is there a way to updating customer profiles with comments and notes?

Hi - Can anyone tell me how I add notes to a customer profile. For example a B2B customer with whom I have spoken, I wish to add a short note about when spoken to and actions. Many thanks  

1
Taylor Tarpley
Community Manager
1 year ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Looking for clarification on profiles

Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had  a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (

1
Dov
2 years ago
jimk
Active Contributor I
jimkActive Contributor I
asked in Lists, Segments, and Profiles

Can't create new segments today for some reason?

Good day all.  I logged in to a client account this morning and created a test segment no problem.  I tried again around 3pm EST today and could not create any new segments.  Same result in several accounts.  Anyone experience the same issue?   

6
David To
Klaviyo Employee
10 months ago
K
Contributor I
ktaitContributor I
asked in Lists, Segments, and Profiles

Tags - what are they?!

I’m brand new to email marketing and Klaviyo. Please could someone explain what tags are for and how to use them. I run self-catering cottages in Devon.Thanks in advance

4
S
Contributor I
20 hours ago
LaryW
Contributor I
LaryWContributor I
asked in Lists, Segments, and Profiles

should master profiles list be a list or a segment?

Hi, sorry, dumb question but should my master customer list be a list or a segment? I inherited this corporate account from others who created a master list but as a segment - see below. Thanks  

1
David To
Klaviyo Employee
2 years ago
D
Contributor I
DavidGContributor I
asked in Lists, Segments, and Profiles

When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwritting their data

When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwriting their data? It seems the only option at the moment if contacts already exist in Klaviyo is that any mapped fields will be overwritten my new data from the CSV file. Is there any option to skip/exclude contacts that already exist without having to mash the list in advance in Excel?

6
David To
Klaviyo Employee
9 months ago
H
Contributor I
hrm13Contributor I
asked in Lists, Segments, and Profiles

Multiple confirmation emails received

Hello,I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.How can I ensure customers only receive 1 email?Thank you

3
Omar
Partner - Platinum
5 months ago
S
Contributor I
SallyBContributor I
asked in Lists, Segments, and Profiles

Should I keep B2B and B2C lists seperate?

We have an existing B2C list on Klaviyo but have kept our B2B on a different email provider.  We are thinking of migrating over our trade and PR lists to Klaviyo but I’m not quite sure of the benefits of one list with different properties or tags v having separate lists - what is the advice from others?  

3
S
Contributor I
1 year ago
A
Contributor I
AlsalomonContributor I
asked in Lists, Segments, and Profiles

Segmenting with Product IDs

What would be the best way to segment within Klaviyo based on product ID’s with over 200 product IDs? 

4
A
Contributor I
1 year ago
S
Contributor I
ShinojosaContributor I
asked in Lists, Segments, and Profiles

Adding Contacts to more than one list?

Hi All!Please tell me there is a way, when uploading contacts, to add them to more than one list?? Thank you!

4
Mailbox Manny
Partner - Silver
1 year ago
O
Contributor I
OctavioContributor I
asked in Lists, Segments, and Profiles

Passing "active on site" properties

Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?

1
David To
Klaviyo Employee
1 year ago
A
Contributor I
AshleyHContributor I
asked in Lists, Segments, and Profiles

Profiles Consented but not in Newsletter List

Hi there. I’m noticing 2K+ profiles that have the consent for email box checked but they are not in my newsletter list. From what I can see, they got into Klaviyo from Shopify but I don’t see how they are consented without signing up via one of my Klaviyo forms or the checkbox at checkout (email me with offers). I have already ruled out the double opt-in and email confirmation and both of those are good to go. Does anyone know why these profiles would be consented but NOT in my newsletter list??

1
retention
Partner - Platinum
1 year ago
M
Contributor IV
mattelustraContributor IV
asked in Lists, Segments, and Profiles

Why did my Manually Imported List from a CSV Disappear?

I uploaded a csv of about 30 contacts when I created my Klaviyo account. I confirmed they were all there, then cancelled my MailChimp account. I logged into Klaviyo today and the profiles were all gone. Hopefully these are recoverable?

4
M
Contributor IV
3 years ago
N
Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles

Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

1
alex.hong
2 years ago

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