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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,542 Topics
  • 4,434 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1542 Topics
T
Contributor I
ToniaContributor I
asked in Lists, Segments, and Profiles
Poll Tracking - Based on Link Clicked in Email

Hi,  I am conducting a poll to get feedback on our next products and I’m asking my email subscribers to vote.  I want to track which link they click and segment them for future emails.  Is this something Klaviyo can do?  If so, what are the steps.

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T
Contributor I
14 days ago
I
Contributor I
iseefabricContributor I
asked in Lists, Segments, and Profiles
Can 1 klaviop subscription have 2 different email return address

Hey I need Help! I have one shopify store, one email service provider (klaviyo) and want to know if I can use the same account for online courses but using a seperate email?

1
stephen.trumble
Community Manager
8 months ago
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Contributor I
Marion.LauContributor I
asked in Lists, Segments, and Profiles
Internal Notification as active onsite - Window time

Hi everyone !  I hope you are well !  I have a question about the internal notifications in the BO Shopify triggered by the trackers Active on site and Viewed product.  I would like to know the default time window when the action active on site is tracked in Klaviyo it seems to be about 1 h right now. For instance, I renew my session between 2:59 pm and 4:13pm yesterday and any notifications was triggered in the BO klaviyo within this window time : Thanks for your precious help !!! Marion 

1
bluesnapper
Partner
4 months ago
I
Contributor I
IvoContributor I
asked in Lists, Segments, and Profiles
My clients do not receive confirmation mail.

Hello,For weeks now some of my customers are not receiving the confirmation email. It is strange because some receive it and others do not. To test, I have subscribed from different emails from my company and I have not received the confirmation email.

4
I
Contributor I
4 days ago
K
Contributor I
Kimmy42Contributor I
asked in Lists, Segments, and Profiles
How to identify profiles for suppression?

I want to clean my audience for BFCM. I followed the instruction said that Build a segment to identify profiles who have soft bounced 5 or more times in the last 120 days. Build a segment to identify profiles who have opted in at least 180 days ago, but have not clicked or opened an email in the last 72 weeks. Build a segment to identify profiles who opted in for emails at least 180 days ago, but have not been active on site, added to cart, or placed an order in the last 72 weeks.I’m unsure how to identify profiles who have opted in at least 180 days ago. What conditions should I set up when creating a segment for this? Additionally, I don’t have an ‘added to cart’ option available for segmentation. What alternative should I use instead?

2
K
Contributor I
1 month ago
Y
Contributor III
yellarootContributor III
asked in Lists, Segments, and Profiles
Opt-in checkbox on Woocommernce/Wordpress registration

I’m looking to add an email opt-in checkbox to my user registration form. I can’t seem to find anything in the docs. Has anyone found a way? 

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Y
Contributor III
4 days ago
P
Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles
Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

1
stephen.trumble
Community Manager
1 year ago
D
Contributor I
dfwplayContributor I
asked in Lists, Segments, and Profiles
Assigning Segment with multiple Forms

I have several unique sign-up forms to one SMS list. Is it possible to assign segment depending on what form they used to subscribe to the main SMS list?I could create several SMS list and select the different sign-up forms to the SMS list but I was told it was better to use segments.  

3
kaila.lawrence
Community Manager
5 days ago
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Contributor I
cycyContributor I
asked in Lists, Segments, and Profiles
How to auto add profiles into newsletter list when updated profiles customer attribute Shopify Tags to newsletter

Shopify has already synced the Shopify Tags with [] and now I integrated update profiles api to update the Shopify Tags value and it’s able to update. But now the problem is I have a list called newsletter, so whenever i update the Shopify tags to [“newsletter”], I want the profiles automatically added into newsletter list? How can i achieve as currently I only able to update the Shopify tags value.  

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ArpitBanjara
Principal User I
1 month ago
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Contributor IV
Leo Pure ElectricContributor IV
asked in Lists, Segments, and Profiles
Automatically adding CARE permission to profiles coming from Shopify

I’d like to be able to send CARE communications, which uses Legitimate Interest as opposed to consent, to my customers. In order to do so, I need to provide them with a way to unsubscribe from it (ideally in a separate way than Marketing). With previous CRM tool, I was able to have a CARE flag created for every orders and which was managed separately than the marketing flag. Is there a way to do this in Klaviyo?  

1
David To
Klaviyo Employee
3 years ago
S
Contributor I
SelenaKSContributor I
asked in Lists, Segments, and Profiles
I created a second list I want people to opt into and need help to make a URL opt-in (Not a pop-up).

I created a second list that I want people to opt into and need to make a URL opt-in (Not a pop-up). I cannot figure out how to get URL from this name and email capture form I just made. I want to post it on Facebook and make a QR code that builds a list for a brand new product line we are carrying. Can I email JUST these new subscribers? There may be overlap audience members on both lists. (Two entirely different product/interest/hobbies folks). Single Opt-in - I figured that part out. 

1
Kylie W
Partner - Silver
4 months ago
M
Contributor I
msceesContributor I
asked in Lists, Segments, and Profiles
how do i take the names from website sign and add the to a new list

I have people who have signed up on my website but now i would like to add them to a list for my first email.  How is that accomplished.  Thanks

2
M
Contributor I
10 months ago
D
Problem Solver III
dartacusProblem Solver III
asked in Lists, Segments, and Profiles
Moving subscribers between klaviyo accounts managed by same umbrella account

We have 2 Klaviyo accounts: 1) old website, 2) new website which we’ve just (soft) launched today. So yay to that.Before launching the new site, we were using the old website’s klaviyo account to get people to sign up for early news, launch day offer etc.Now the new is live, they should really be under the new Klaviyo account.Is there an easy way to move subscribers between Klaviyo accounts? Or is it just a standard csv export/import.Many thanks,G

2
D
Problem Solver III
14 days ago
H
Contributor I
HSWContributor I
asked in Lists, Segments, and Profiles
Segement Export via API doesnt include all field

Hi all! Hope you are doing great :)Context: I am trying to integrate members from  Klaviyo to our ERP (Dynamics NAV). To achieve this, I need to export Klaviyo members on (at-most) daily basis. Issue: When I export a segment of my members (Python), it ONLY exports ID and email address. If I export the segment via the UI, it lets me choose what information I need. How can i get all information of members when i export the segement, or selectively choose it? url = "https://a.klaviyo.com/api/v2/group/SEGEMENT_ID_HEREmembers/all?api_key=API_KEY_HERE"headers = {"accept": "application/json"}response = requests.get(url, headers=headers)print(response.text) Many thanks,Udit

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kaila.lawrence
Community Manager
6 months ago
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Contributor I
Lo2024Contributor I
asked in Lists, Segments, and Profiles
Updating Property with Yes but it changes to 0

Hello, We just recently signed up with Klaviyo. We can create a profile and push it into Klaviyo. We have a property called ScheduledEstimate. When we create the profile the default value is “No”, but when we try updating the property later on and changing the value to yes, it keeps defaulting to 0 instead of yes. Does anyone have any suggestions on why it would be doing that? I was not able to find anything online regarding it. 

1
ArpitBanjara
Principal User I
1 month ago
Y
Contributor III
yellarootContributor III
asked in Lists, Segments, and Profiles
Wordpress segmentation by site activity (not related to Woocommerce) ?

Is there any way to segment a list/audience by activity on site, like commenting on a blog post or viewed page X then Y?

2
Y
Contributor III
25 days ago
C
Contributor I
CVanContributor I
asked in Lists, Segments, and Profiles
searching just the "domain address"

We have been receiving some fraudulent orders (our shopify store) and many using “outlook.com” and other “blank, blank@gmail.com” Is it possible to search for specfiic domains with a wildcard symbol? i.e. *@outlook.com? 

1
JessFosnough
Expert Problem Solver IV
2 months ago
M
Contributor IV
MrSidneyContributor IV
asked in Lists, Segments, and Profiles
Refund metric shopify to data field instead of metrics

Hi,Klaviyo doesn’t record partial refunds from customers, so i wondered if there was a way to map the refund data from shopify to a data field instead (as well)  so we get an accurate number for segmenting.

2
M
Contributor IV
2 months ago
S
Contributor I
stitchdevContributor I
asked in Lists, Segments, and Profiles
Deadline for lists endpoint V1

The latest version of the lists endpoint is v2. We have some major differences between lists endpoint v1 and v2. So, we wanted to know the deadline for lists endpoint v1? When can we expect the total deprecation of v1?

1
Dov
2 years ago
I
Contributor I
ishiiboyContributor I
asked in Lists, Segments, and Profiles
Some emails found in segments are not found in primary list.

We recently sent out a campaign using the Subscriber list, but did not receive an email from the campaign.Our account is comprised of one Subscriber list, a SMS list (which contains zero emails) and several segments. After downloading CSV files of all lists and segments, I discovered that the names of the owners of the business and several other email addresses could not be found in the Subscriber list (primary list for the account), but could be found in several segments.I thought this was strange, since it is my understanding that segments are dynamically generated from the source list.At this point, I have two questions. 1) How do I add the missing names found in the segments to the primary Subscriber list and 2) How do I verify that the emails that I want to add to the primary list are not suppressed (ie. unsubsribed, etc.)?Does anybody have any ideas?

1
stephen.trumble
Community Manager
2 years ago
C
Contributor I
CVanContributor I
asked in Lists, Segments, and Profiles
searching for email addresses using just the "domain address"

We have been receiving some fraudulent orders (our shopify store) and many using “outlook.com” and other “blank, blank@gmail.com” Is it possible to search for specfiic domains with a wildcard symbol? i.e. *@outlook.com?

1
Taylor Tarpley
Community Manager
2 months ago
D
Contributor II
depolContributor II
asked in Lists, Segments, and Profiles
Klaviyo source in a profile: -6 or -9

Klaviyo source in a profile: -6 or -9 what do these sources represent?

2
D
Contributor II
21 days ago
J
Contributor I
jbfahContributor I
asked in Lists, Segments, and Profiles
Integration with Shopify- auto add any new profile to an email list

I’m integrated with Shopify. It is set to add that any new subscribers on my shopify page will be added to my Newsletter list. However, I also want it to add any new PROFILES to Newsletter. This could be someone coming through checkout etc. Is there a way to automatically add any new Klaviyo Profiles to a list?

1
kaila.lawrence
Community Manager
15 days ago
K
Contributor I
Kimmy42Contributor I
asked in Lists, Segments, and Profiles
How to create suppression for BFCM

I want to clean my audience by following this instructionBuild a segment to identify profiles who have soft bounced 5 or more times in the last 120 days. Build a segment to identify profiles who have opted in at least 180 days ago, but have not clicked or opened an email in the last 72 weeks. Build a segment to identify profiles who opted in for emails at least 180 days ago, but have not been active on site, added to cart, or placed an order in the last 72 weeks.I’m unsure how to identify profiles who have opted in at least 180 days ago. What conditions should I set up when creating a segment for this? Additionally, I don’t have an ‘added to cart’ option available for segmentation. What alternative should I use instead?

1
Bobi N.
Partner - Platinum
1 month ago
mariana
Contributor I
marianaContributor I
asked in Lists, Segments, and Profiles
Is there any way to make my profile not impact analytics?

Hii there. At this moment I would like to know if there is a way to be subscribed to my client’s email list, without my behavior affecting analytics, such as CTR and open rate?? Any thoughts?Thanks!

2
Taylor Tarpley
Community Manager
6 months ago
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