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Multiple confirmation emails received

  • 8 January 2021
  • 3 replies
  • 222 views

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Hello,

I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.

When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.

How can I ensure customers only receive 1 email?

Thank you

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Best answer by caroline 8 January 2021, 19:34

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3 replies

Userlevel 7
Badge +45

@hayleypiccolo open a support ticket might be the best way.

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Hi there, I’m having this exact same issue. How can I fit it? 

Userlevel 5
Badge +8

Hi there,

 

I touched base with our team and it looks like you’ve opened a ticket about this issue. The quadruplicated opt-in emails are a result of multiple JS snippets on your site that reference multiple Klaviyo accounts. Our Product Expert team will help you get this sorted out.

 

Best,

 

Caroline

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