+2
Hello,
I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.
When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.
How can I ensure customers only receive 1 email?
Thank you
Best answer by caroline
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+44
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Hi there, I’m having this exact same issue. How can I fit it?
+8
Hi there,
I touched base with our team and it looks like you’ve opened a ticket about this issue. The quadruplicated opt-in emails are a result of multiple JS snippets on your site that reference multiple Klaviyo accounts. Our Product Expert team will help you get this sorted out.
Best,
Caroline
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