Segment/List & Sync Issues between Shopify and Shopify POS

Hello @S. Fisk,

Welcome to the Klaviyo Community!

Although I can think of several means to “reset” your account, I don’t know if it would be something I would recommend without some consideration. For starters, if you don’t already have something in mind or a clear idea or understanding of how the information is being synced to Klaviyo, chances are you’ll end up in the same situation. Along the same train of thought, starting from scratch, could cause you to lose some important data points that have already been collected in help determining if your contacts/profiles are engaged or unengaged. 

In my experience, accidents in an account can oftentimes be repaired. For example, did you happen to change your mind on how you wanted your lists to be setup in your account? That can easily fixed by either using segmentation or a manual export and import. Like anything else, you have to put some work into making things successful. Essentially, what I’m saying is, some things may take time and some manual work, but accidents you make can often times be repaired. 

In the event you did want to start fresh, in my opinion, the easiest way would be to disconnect/remove your existing integration and cancelling your Klaviyo account. Then, you can simply create a new Klaviyo account and integrate it with your Shopify store again. 

Since both your website and POS are sharing the same Shopify backend, contacts who have made a purchase or subscribed to your newsletter list from either medium should be synced to Klaviyo. In turn, this would allow you to have automated flows triggered based on the actions of these customers and enable you to group these customers in either a list or segment to send campaigns to. 

If you haven’t already, I would encourage you to take a look at some of our Getting Started guides within our Help Center article along with our Getting Started with Klaviyo Academy course. I think these resources - along with other discussions within the Community - would be helpful in learning more about how your Shopify data is synced to Klaviyo.

If you need more hands on assistance, I would also recommend reaching out to some of our wonderfully helpful Klaviyo Partners who can further audit and provide strategic guidance for your account. 

I’ve also included some Community discussions pertaining to Shopify POS that I’ve found helpful myself:

I hope this helps!

David