I cleaned out my email subscriber list on Shopify today, however it will not update on Klaviyo. I changed the subscription status to unsubscribed for about customers signed up for my newsletter list on Shopify because they were inactive.
I checked to ensure that my Integration settings were set up correctly.
- My sync settings have “Newsletter” selected for the list
- I have Re-Imported the data from Shopify twice
However, the Subscribers that I removed from Shopify have not updated to Klaviyo.
Thank you for taking the time to read this, and I appreciate any advice!
Welcome to the Klaviyo Community!
What you’re experiencing is actually an expected behavior. This is explained in our Getting started with Shopify Help Center article under the More information about Shopify settings pertaining to email subscribers:
To ensure you aren’t accidentally reaching out to these unsubscribed users, you’ll want to manually import them to your suppression list in Klaviyo.
I hope this helps!