Unable to edit/Update email address in a profile

Hi @Charleashes, I just tried updating a profile and it seemed to take the change so I know the updating profile should work. 

I suspect it didn’t “save” for you because the properly spelled version may already exist?  Perhaps you “fixed” it on the shopping platform and it synced that to Klaviyo so it can’t be changed since it already exists as a different profile. Klaviyo syncs with your shopping platform so if her email was corrected there, it may have synced it to Klaviyo as a new profile since the email address is typically the unique identifier of a profile (unless you have a custom platform or implementation that uses another unique identifier).  Since the email address was changed, it’s technically a different person (profile) in Klaviyo.

If you do find two Profiles of her in Klaviyo (one with the typo)- you can “merge” them together.  Here’s how to merge profiles in this documentation here:

• How to Delete, Merge, and Export a Profile : Merge Two Profiles

Let us know if that fixed the issue or you’re still having problems.