Issue with Link error - tracking

Question

Hello! I have an email that I am hoping to send out with a link that takes you to a website. This website is where clients we work with login to access information. The link in the email currently takes you to a 404 error page on the site, even though when I paste the link in a browser it works correctly. I had a coworker figure out that this was because of tracking settings in Klaviyo. However, she no longer works with us and I don’t know what the setting is that we are supposed to change in order for that link to work properly. Would anyone have an idea on what tracking settings I might be able to change for this to work? Thank you!

caroline · Accepted Answer

Hi there,It sounds like you might be referring to Klaviyo’s email-to-web tracking, which will append a string to your URL. This help center article describes how you can disable this tracking.Hope that helps!Best,Caroline

Dov · Answer

Hello @caitmcswny,Does the link happen to be populating in Klaviyo through a dynamic event variable? Or is it a hyperlinkedin a text block?If so, I recommend double-clicking on the text in questionand checking the protocol for the link.If you are using a dynamic tag, ensure that the protocol is set to <other>. If the protocol is set to http or https then there will be a duplicate http or https in the URL which can alsobreak the link (which commonly happens when you’re using a dynamic tag as screenshotted below).If this does not resolve the issue, I would also turn off UTM tracking for the email in question and see if this resolves.Thanks and have a wonderful day.

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