Hi everyone, since yesterday my account is not working. I can’t create, clone or modify an existing campaign, flow or segment.
I’ve tried reaching to customer support but it’s also not working.
Anyone is having the same issue?
Solved
Klaviyo not working
+2Best answer by alex.hong
Hi there
Welcome to the Community and apologies for the inconvenience.
I saw that a ticket was created under your emails so I would check your inbox and spam folder since there was a response issued out.
If you cannot perform any action it could be that permissions was changed on a shared account. But to check, can you show or explain more of what issue occur when trying these actions?
Thanks,
Alex
+58Hi there
Welcome to the Community and apologies for the inconvenience.
I saw that a ticket was created under your emails so I would check your inbox and spam folder since there was a response issued out.
If you cannot perform any action it could be that permissions was changed on a shared account. But to check, can you show or explain more of what issue occur when trying these actions?
Thanks,
Alex
+2I waited like 1-2 hours and it worked again. I also sent a DM to the official Klaviyo twitter account and they created a customer support ticket but it got fixed faster.
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