Hi, I’m having this same issue. A customer placed an order, I then fulfilled that order over 2 weeks ago, and they haven’t been added to the review request flow. The metric for the flow is ready to review, but I can’t figure out why they haven’t been added. thanks

Hey @Everleaf! I’m Jeffrey from the Reviews team.

Could you tell me what issue you’re facing? 

Having the same issue and support is not able to help. Has anyone fixed this?

Having the same issue.

Hi @In the Inbox Unless we’re being particularly slow, I don’t see how I can remove the option for POS sales. 

Theres no option apart from changing the day delay in these fields.

Hi @Moodeys 

I am curious to hear what @standoutecom might also suggest here, but I thought I would jump in. Looking at the conditions in your flow settings, my suspicion is that the Online Order is conflicting with the Point of Sale orders where the conditions both need to be met. I am not 100% sure, but try removing one and see if the preview works. If it does, then you can set up two different review request flows, one for online only order and another specific to the Point of Sale orders.

Give that a try!

@In the Inbox 

Thanks for the reply! The top photo shows the conditions, unless there is somewhere else to alter these?

Hey @Moodeys , it seems that the “Ready to review” trigger isn’t working properly. What are the conditions for this trigger to fire?