Hello @Top Change 

I am sorry to hear you are having trouble receiving your test emails, that can be pretty frustrating. There might be a couple of reasons why you are not receiving your test emails, but given you are on a free account, I would double check your volume sent MTD to be sure you have not reached/exceeded the allocated free messages. 

To verify this, go to your Billing (Lower left corner under your account name) > Overview Tab. Then scroll down to the Profiles and emails. 

If you have exceeded your monthly free emails, this may be limiting your test messages from coming because all emails sent, tests included, count towards your monthly total. 

I’d check this first and if you still have additional emails for the month, then we could see if your test messages are getting filtered to junk (this tends to happen if you receive a test message and always delete them from your inbox when you are done proofing...)

Best,

@In the Inbox 

Thanks Richie,

Unfortunately the email monthly usage is at 0% (0 of 500), so a little tied unfortunately ..

Just had a look and unfortunately looks like the test haven’t been recieved to my junk folder either.

Kindest,

Top Change

@Top Change this might be a silly question, but have you checked to make sure there aren’t any typos in the email addresses you were attempting to send tests to? I’ve done this before, and thought the test sends weren’t going through, but when I double checked I realized it had a simple solution!

Warmly,

Gabrielle

Hi Gabrielle, thanks you for the suggestion unfortunately no such luck - the emails have been inputted correctly. The pop-up after clicking send test is still saying “test email successfully sent” but is not recording in my volume and I’ve not received any tests :(

Hi @Top Change - how frustrating!

I’m sorry to hear this has continued to be an issue for you. It sounds like there’s something going on with your account or email settings, or maybe a Klaviyo bug…

If you haven’t already, I highly recommend you bring this question to Klaviyo support in chat or by submitting a ticket! @stephen.trumble might also be able to help you escalate this…

I am having the same issue! Just curious if the OP got it working or figured out what the issue was?

Hello ​@smags  ​@Top Change  Did you guys check spam folder? 

Hi ​@Maxbuzz ! Thank you for your reply. Yes, that was the very first thing we both did. Not in our spam folder. Also ran a report in Outlook to see if it had blocked the emails; it had not. Cannot figure out why on earth we don’t get our preview emails.

For anyone encountering this issue, another place to check is your actual profile in Klaviyo, see if it’s suppressed for some reason.