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Question

Too many clicks to edit text & point cursor in the email composer

  • June 5, 2026
  • 2 replies
  • 43 views

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Currently, it takes 4 clicks:


- first 1 click to select the block

- then you must double-click the block or click the pencil to open the text editor
 

- it will highlight the whole block which requires me to click 1 more time to point the exact location I want to type

 

>> why would I want the whole block to be highlighted every single time????
No one would format the whole block with the same formatting????

>> 99% of the time users will want to directly point the cursor to where they want

 

>> other competitors can do it easily with 1 click (e.g. MailChimp, ActiveCampaign)

 

_______________

 

This is bad UX. It should work this way:


- 1 click on the text block to directly point text location & open the text editor straight away.
- The icon toolbar column on the left should be shown mouse hover, not requiring one click just to activate it

2 replies

Temi O.
Community Manager
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  • Community Manager
  • June 8, 2026

Hi ​@jasontran , 

Thank you for bringing this up. As a Klaviyo user myself, I have to say that I completely agree with you here. You're right that the current design adds friction to the editing experience.

I don't have details on the reasoning behind this design choice, but it's fair feedback that it could be more efficient. The one-click-to-edit flow you're describing is definitely something worth considering from a UX perspective.

I'll flag this directly with our product team as concrete feedback. The specific comparison to MailChimp and ActiveCampaign is helpful context too. Can you tell me which email editor you're working in? Are you building in the drag-and-drop editor or the code editor? That'll help me make sure the feedback gets routed to the right place.

In the meantime, a couple of quick things to check: once the block is selected and the full text is highlighted, you can use keyboard arrows or click precisely where you want to position the cursor. It's not as seamless as what you're describing, but it might shave off a step or two depending on what you're editing.



 



Temi@Klaviyo


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  • Author
  • Contributor I
  • June 9, 2026

Hi, it’s the drag n drop editor when editing email blocks.