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Welcome flow - 2 lists


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  • Contributor I
  • 2 replies

I have 2 lists for different methods of subscribing. 

I want to have both lists going through the same welcome flow - how do I do this? Also how can I ensure that if they have already gone through the flow they don’t receive the message again

Best answer by Bobi N.

@kj93 

Klaviyo doesn’t allow 2 different lists to be triggers for same flow, but there is workaround. You can create a segment with simple definition is part of list 1 or is part of list 2… so all people whoa re in any of those 2 lists will be in the segment. Then set this segment as a trigger.

This will automatically fix your issue of only sending once because if you are in one of the lists and you join the other nothing will happen for you because you are already in the segment.

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3 replies

Bobi N.
Partner - Platinum
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  • Champion & Partner
  • 453 replies
  • Answer
  • November 1, 2023

@kj93 

Klaviyo doesn’t allow 2 different lists to be triggers for same flow, but there is workaround. You can create a segment with simple definition is part of list 1 or is part of list 2… so all people whoa re in any of those 2 lists will be in the segment. Then set this segment as a trigger.

This will automatically fix your issue of only sending once because if you are in one of the lists and you join the other nothing will happen for you because you are already in the segment.


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  • Contributor III
  • 6 replies
  • May 7, 2024

Hi is it in list AND IN list B ? Definition?

 


JessFosnough
Expert Problem Solver IV
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  • Expert Problem Solver IV
  • 195 replies
  • May 7, 2024

Hi @DarleenW,

If you use AND for the join, your segment will return only customers who are on both list A and list B.

If you use OR for the join, your segment will return all customers in both lists (but they will not be in the segment more than once, if they happen to be on both lists.)