API - Trying to retrieve all the Events using the metric timeline

Hi there @dramlakh,

Welcome to the Community. Thanks for sharing a question regarding API and hope I can help.

To start, one potential solution to this issue that I've seen in the past is to include the 'sort=asc' parameter to all of the requests.  Including the explicit 'sort' parameter may resolve the issue by itself.  The optional parameters are detailed in our API documentation.

The issue might also have to do with the timestamp/event id that these events were submitted to Klaviyo with on your end with the API. I have seen from other community members in the past that after making a request with metric A and then searching the results for a value, they found that just about every timestamp and "$event_id" for each event is the same value. Since all these events were submitted to Klaviyo with the same timestamp and event_id, the API isn't able to handle the events properly and so we're seeing this loop happen.

One potential solution is to use the uuid of the first (or last) event object, instead of the 'next' property defined in the response. Making this request could return  the next batch of events with a new 'next' attribute listed.  I believe that you can use this process to avoid the loop that we were seeing before.  You may want to use the uuid of the last event listed instead of the first event, it depends on whether you're using sort=asc or sort=desc.

Let me know if that helped,

Alex

Hi @dramlakh,

Going to discuss with our developers and see what might be going on.

Thanks,

Alex