Question

Magento: Why does Klaviyo can't read the "Checkout started" behavior of my customers?

  • 29 June 2021
  • 1 reply
  • 34 views

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I am having issues with the abandoned cart series. Every time I try to checkout (but not complete the process) klaviyo doesn't read this behavior. 

Checkout proof: 
Klaviyo can't read this Checkout behavior: https://snipboard.io/hBVPpE.jpg

How can I solve this issue? 
And let me know what can I do to fix it

 

Thank you! 


1 reply

Userlevel 6
Badge +5

Hello @Allegresse24K,

Thanks for sharing your question with the Community.

I noticed that one of our agents is currently investigating your case. I removed the link to the checkout proof for privacy purposes since it contained an email address. 

I will post an update in this thread once a resolution is reached to help others who may also encounter this issue :)

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