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View Metrics for Device Type Used and Email Provider

  • 17 October 2021
  • 3 replies
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Hi!

Is it possible to check how many subscribers use tablet PC?

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Best answer by alex.hong 18 October 2021, 19:48

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Userlevel 4
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Hi there @IrenaGor,

Welcome to the Community! I hope to provide the right info to get you the solutions you need as well as further educate those with similar questions!

To view the metrics of device type and similar info, go to the flow you would want to track, click on "View all Analytics":



Then "Advanced reports"

?name=inline-38966162.png

You'll find the data needed here

?name=inline-1586105449.png

​You can see this information by going to "Metrics" in the menu on the left-hand side of Klaviyo, then clicking on the "Opened Email" metric.  Clicking on the timestamp of each of these events will show you the email client that the customer used when opening the email. You can also take a look at what device type a particular user opened a particular message with in their profile. Find a recent Opened Email event and click the time on the right side.​
If Klaviyo was able to capture data on the client type, you'll see it right here in the box that pops up:
?name=inline833258469.png

Hope this helped!

Alex

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Hi there @IrenaGor,

Welcome to the Community! I hope to provide the right info to get you the solutions you need as well as further educate those with similar questions!

To view the metrics of device type and similar info, go to the flow you would want to track, click on "View all Analytics":



Then "Advanced reports"

?name=inline-38966162.png

You'll find the data needed here

?name=inline-1586105449.png

​You can see this information by going to "Metrics" in the menu on the left-hand side of Klaviyo, then clicking on the "Opened Email" metric.  Clicking on the timestamp of each of these events will show you the email client that the customer used when opening the email. You can also take a look at what device type a particular user opened a particular message with in their profile. Find a recent Opened Email event and click the time on the right side.​
If Klaviyo was able to capture data on the client type, you'll see it right here in the box that pops up:
?name=inline833258469.png

Hope this helped!

Alex

Thanks Alex. However, iPhone/iPad have shared stats, as well as Android browser can be both on phone and tablet. My question is: can I see ONLY tablet stats, without phones?

Userlevel 4
Badge +4

Hi @IrenaGor,

 

No problem. Since Tablets fall under Mobile as the OS is different than desktop, the guidelines Klaviyo follows for identifying devices as mobile would be the same for a tablet as a phone. It would be nice to make the even further distinction between phone and tablet device. However, Klaviyo currently cannot dig that deep in the data received.

 

Have a good day!
Alex

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