News & Announcements
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Hey Community! Can you believe it’s already November?! We can’t either! We are back with another edition of our Community Shoutouts. Our mission is to create a collaborative space for our users to learn, grow, and share with one another as they progress as e-commerce businesses. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community! A big thanks to these users: @ryonwhyte@JayH@thejadeleaftea@Mailbox Manny Hot Tip : @JayH shared with the Community that Woocommerce users can use Smart Coupons to create bulk coupons. Thanks for the tip! Check out the conversation here to learn more! Question to the Community : Do you have any tips or tricks to share about coupons and how you
Hi Community, I’m Anthony from the Product Marketing team at Klaviyo, and I’m so excited to share a new feature that will allow you to easily enhance style & personalization in your forms. I present to you...Side Images in Forms! No longer do you need to have a workaround to add a side image in your form – now, all forms can contain side images. Some additional details: Each step of a form can have a different side image, which allows you to further tailor relevant images for each step’s messaging. (Remember, we recently launched Multi-Step Forms!) Side images by default will not show on mobile, so forms retain a smaller width and work better on smaller screens – this can always be adjusted in settings. Adding side images is available in the form builder today. Check it out here! For any questions, please refer to the article: How to Add Side Images in Signup Forms, or leave a comment in the thread below.We would LOVE to see some examples of how you are going to use this
Community’s New LookHello Klaviyo Community!Here at Klaviyo, one of our values is to always put the customer first. With that, we are thrilled to announce some exciting changes we’ve made to the Community homepage, including: -No more Introduction bar! Introduce yourself to your fellow community members in our welcome thread! We’d love to learn more about you.-No more “Tags” or “Recently Solved topics” sections! Search for a topic of interest using the main search bar or the Categories section.*Did you know searching using the main search bar from the Community homepage will generate search results from our Help Center, Academy & Community topics? -No more quick links at the top of the page! Why? All threads in Community can be accessed quickly and precisely using our Categories section! Use Categories to easily navigate through the Community, or simply search for your question in the main search bar. Still haven’t found what you’re looking for or in need or further strategic guida
Happy New Year Community! Let’s get started with our first edition of Community Shoutouts for 2022! Our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community! A big thanks to these users: @sourabh @Tomb @Samantha @nzRick @jennym @siddhantmehandru Hot Tip : @siddhantmehandru shared why building Custom Reports in Klaviyo could be advantageous for your business strategy. Thanks for going out of your way to share this tip with the Community! Check out this conversation they started to learn more! Question to the Community : What advice do you have to share with others a
Why did you get started with Klaviyo? I was working in Email Marketing before and then I got a job related to Klaviyo. What message do you have for people new to Klaviyo? Don't be afraid to ask questions about the things that are confusing, they probably have simple answers. What is your favorite part of Klaviyo? The simplicity of flow creation. What does the Klaviyo Community mean to you? It is a great way to meet new people working in the same field as well as help people who need guidance. Bobi with his football team What is your favorite or most inspirational book?Favorite - Mistborn series (all 3 books), inspirational - The Richest Man in Babylon What is your most treasured possession?My apartment Who would play you in a movie?Tom HardyWhat is your favorite movie?Into the Wild What is your favorite vacation spot? O'ahu, Hawai'i Looking to connect further for questions or custom solutions? Look us up on our Partner Page!
We have two major announcements that will empower all brands, big and small, to use their data to drive sales, build customer connections and loyalty, and reimagine what it means to achieve personalization at scale. We have a summary of the updates below. You can learn about all of the details in the blog. Klaviyo One: an enterprise-grade platform to meet the complex needs of your business Klaviyo One is a new tier of Klaviyo, built specifically for larger brands with features that allow for more collaboration between internal stakeholders and a significantly improved way to work with our experts. With Klaviyo One, you’ll have access to: Industry-leading security, compliance, governance, and reliability A support team that guarantees your success—so you don’t have to go it alone Advanced segmentation and personalization—at scale An ecosystem of partners who do the heavy lifting for you A CDP with direct API access that delivers more flexibility and extensibilitySoon, we’re m
If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog. A dashboard that’s aligned to your priorities The new overview dashboard is completely customizable, so you can get a snapshot view of the KPIs that matter most to your brand. Choose for yourself. More new featuresSearch for the answers, all in one place Find the answers you need to accomplish your tasks quickly, and engage with the Klaviyo community to enhance your product knowledge. You’re already here in Community, get engaging and earn badges! Manage cookies and tracking Configure OneTrust/CookiePro in Klaviyo to stay compliant. Learn more. Seamlessly select separate lists for different subscribers To honor your subscribers' preferred channel choice, you can now separate email and SMS sign-ups from multi-step forms into distinct lists. Create your own. Keep your customers in the know with Narvar Use
Hey Community! Here at the Community we aim to create an inclusive space to learn, grow, and share with others! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thank you to these users! Keep collaborating and helping each other to make our Community the best it can be! @Petru Iacob @ibrahim_thinks @Alexander413 @tcalabris @max77 @KatherineB @wernstrom @oislt @JNorm @Tomb @twjcbs @Kenny @Martin Stevens @Katie_Farrell @ayyub_here @Dragos @dartacus @LittleSnail @angierc @Jeff Lusczynski @Dana M @MM6 Have you been helped by a member above? Give them a shoutout too! Hot Tip : One of our own peers @max77 shared out his own topic about gmail clipping and how to avoid making his same mistakes. Thanks for sharing this out for us @max77! Learn how to avoid gmail clipping below! Question to the Community : Our very own @Dana M came to the rescue
Hi Klaviyo Community, My name is Shannon and I’m a technical writer on the Customer Education team. Today, I’m excited to announce that we’ve launched our first-ever Klaviyo Developer Portal. The Developer Portal will make it easy to navigate Klaviyo’s APIs and new developer guides to drive customer growth. If you’re building a new Klaviyo application, integration, or are interested in becoming a Klaviyo tech partner, the Developer Portal is the perfect resource to get you started and help you along your journey. Check it out at developers.klaviyo.com! The launch of the Klaviyo Developer Portal is one more step to making Klaviyo a platform that developers love. We are excited to continue to grow our developer experience in early 2022, so stay tuned for more! If you have any feedback on the Developer Portal or your experience developing with Klaviyo’s APIs in general, we’d love to hear from you. You can submit your feedback via the form in the site footer - click on Submit API Feedback.
Happy Spring to everyone! Make you you step outside to see what’s blooming in your neck of the woods this season! Our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thanks to these users: @MariaMG @In the Inbox @scottorchard @idrisade @Lucas @Global_sale1 Hot Tip : We got some smart users in this Community who are looking to share their knowledge with others! Check out @In the Inbox’s advice on creating coupon expiration dates and what flows @idrisade suggests to turn on when warming your domain! Question to the Community : Do you put expiration dates on
How did you get started with Klaviyo? With a lot of enthusiasm, learning as much as I can and trying out everything. What message do you have for people new to Klaviyo? Klaviyo is an awesome tool with lots of possibilities. It's an easy to use platform. The biggest limitation is your own creativity. When starting out be sure to setup your account correctly, change UTM settings and personalize the list subscribe and unsubscribe settings. Make sure you have at least an abandoned cart, browse abandonment and new subscriber flow setup including adding a popup. What is your favorite part of Klaviyo? My favorite part about Klaviyo is the unlimited possibilities it gives you. It integrates easily with a lot of tools and if there is no integration setting up custom integrations is also very simple because Klaviyo provides a lot of development resources on how to do so. This all while keeping an eye (and showcasing) the business value. If I would need to choose one specific part
Hi Klaviyo Community, Just as a friendly reminder, Klaviyo will be closed on Thursday, November 26th, 2020 for the Thanksgiving holiday!Below, please note the updated Cyber Weekend Support Hours. Additionally, if you still need some sending strategies to implement before the holiday, make sure to check out our Black Friday Cyber Monday Crash Course! For those celebrating, I hope you all have a safe and wonderful holiday! -Cass.
It has been quite the year and we are excited for all that is to come in 2022. Check out the video below for a special message from the team. During this reflective time of the year, we want you to know that we are so appreciative of the community that you are helping to build here at Klaviyo.Thank you for being a part of Community in 2021 and we look forward to continuing to learn with you in 2022! We wish you success, health, and happiness in the year ahead! Check out our 2021 Community Shoutouts as well!
If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics Stronger SMS capabilities Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia Co
Happy Holidays Klaviyo Community! My name is Morgan Laskey and I lead our community events here at Klaviyo. I’m passionate about creating unique and unforgettable in-person experiences while bringing like-minded people together to foster relationships, collaboration, inspiration, and learning. A big part of my role here at Klaviyo is just that - to bring the community of ecommerce brand builders and partners together from across the world to connect with each other and learn from those facing similar challenges, those who’ve overcome them, and those who bring a unique perspective to everything that goes into growing an online business. Well, 2020 has surely made my job, in particular, a tough one to say the least. But as they say, “the show must go on!” It’s no secret that, this year, the world of in-person events came to a screeching halt due to COVID-19. No Klaviyo BOS and we had to cancel the rest of the Klaviyo LIVE 2020 world tour. So, my team and I spent the better part of the y
Hello Community!I hope everyone is doing well!Juneteenth, or “Freedom day” is celebrated commemorating the ending of slavery in the United States.In observance of this holiday, live chat will be unavailable next Monday, June 20, 2022 and will resume regular operating hours on Tuesday, June 21, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! You can also find more information and the history of Juneteenth from the resources below:History: What is Juneteenth? NPR: Juneteenth: What is and How it is Observed Smithsonian: The Historical Legacy of JuneteenthHappy Monday!David
Hey Community! Our mission is to create a collaborative space for our users to learn, grow, and share with one another as they progress as e-commerce businesses. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. In fact, this is what makes our Community not only special, but thrive! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community!Thank you for your positive impact over the last month!@retention @tiebar @Reestar @Diyafury Let’s congratulate them and share any stories of how you’ve been impacted by these four users! We’d love to hear it!
Hey Community! Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application.We are experiencing webhook processing delays across integrations that use webhooks including Shopify, BigCommerce, Stripe, and Aftership. Flows triggered by these events may be impacted.Beginning at 12:15 pm US Eastern time, 84% of form analytics are not being captured. We will continue to provide updates pertaining to this incident on our Klaviyo Status page. You can also receive automated updates on this outage by Subscribing to the incident.Thanks for being a part of the Klaviyo Community!David
Why did you get started with Klaviyo? Back at T&C 2018, I first learned about Klaviyo! From there, tons of brands were looking for email marketers with experience in the platform. I've been helping brands on Klaviyo ever since! What message do you have for people new to Klaviyo? The Community forum is a treasure trove of info! If you feel stuck or not sure, that is a great go-to to get some feedback from the community. What is your favorite part of Klaviyo? Segmentation is one of my favorite things about Klaviyo. I love targeting certain audiences and the segment builder allows me to be as granular as I need to be! What does the Klaviyo Community mean to you? It is a place to not only get your problems solved but hear about new and innovative campaigns/flows brands are working on! Peyton with her family What is your favorite or most inspirational book?The Witcher Series What is your most treasured possession?This hand-painted portrait I made of my little Pug, Moogie!
How did you get started with Klaviyo? My very first Shopify merchant client used Klaviyo many years ago when Klaviyo first started out. I've been with Klaviyo ever since! What message do you have for people new to Klaviyo? Klaviyo is much more than for just sending email and sms campaigns, leverage its data platform to build Flows to fully take advantage of its automation capabilities to send personalized and segmented emails and sms. What is your favorite part of Klaviyo? My favorite part of Klaviyo is it's robustness around its data and event platform and the many other apps and tools it integrates with. You can truly create just about any automation or retention strategy by extending it with your own zero party data unique to your business. What does the Klaviyo Community mean to you? The Klaviyo Community is a place where I both learn and teach, and meet other like minded "Klaviyos" who are passionate about email and sms marketing and automation. Because everyon
Hey all!Have you heard the good news? Gamification has now expanded in the Klaviyo Community! Here’s the scoop:Complete our SMS Strategy or Product Certification and we’ll showcase your Klaviyo knowledge for the world to see in the Community! 📚SMS Certified Product CertifiedLooking to learn more about Klaviyo? Dive into one of our academy courses (we have badges for those too).You can check out the full slate of badges (new and old) currently available in the Klaviyo Community by referencing our Badges Requirements Guide.Looking forward to seeing everyone decorated with the new 🎖️️️️. Happy badge hunting.Your fellow Community Manager,Dov
Why did you get started with Klaviyo? Several of my clients were using Klaviyo when I started consulting for them. What message do you have for people new to Klaviyo? Klaviyo does a great job of making the tool easy to use. Its also very customizable depending on what your business needs. Be patient as you learn a new tool and check out the help articles and join the community to ask questions! What is your favorite part of Klaviyo? My favorite part of Klaviyo has got to be the granular message reporting! Not every ESP includes as much detail as Klaviyo so its easy to dig into the performance of your message and see how it performed across many different levels. What does the Klaviyo Community mean to you? The Klaviyo community is awesome! Its a great place to get help and find inspiration. I am so excited to be a Klaviyo Champion and help Klaviyo customers learn how to use this this incredible tool for their marketing needs. Bryan and his family What is your favorite or
Why did you get started with Klaviyo? To take our clients to the next level. What message do you have for people new to Klaviyo? If you work in e-commerce, Klaviyo is 110% necessary. The boost in sales and customer retention is almost instantaneous. What is your favorite part of Klaviyo? The Flows - make life so much easier for a busy client and agency. What does the Klaviyo Community mean to you? Coming from a small agency, it's such a great place to bounce ideas off of, get tips, troubleshoot, etc. Chelsea with her family What is your favorite or most inspirational book?Favorite - Franny & Zooey - J. D. Salinger, inspirational - A lot of times it's anything not kids or work related so that I have a little escape from daily life, i.e. suspense, beach reads type What is your most treasured possession?My Sodastream Who would play you in a movie?Jennifer Garner - she's got the mom thing going onWhat is your favorite movie?The Rock - I have said this since I was
Hello Community,On June 1 from 10 pm to 10:30 pm US Eastern, Klaviyo's Engineering team will be performing maintenance on our integration infrastructure. During this time, integrations may not be created or updated.Flows and segmentation relying on events from these integrations may experience minor delays.We appreciate your patience and please reach out to our support team with any further questions or concerns pertaining to this maintenance.As always, thanks for being a part of our Klaviyo Community!
Hi there Community Members! Happy Lunar New Year to those that celebrate and I hope your January was full of new discoveries, fun memories, and amazing marketing strategies!Starting with last month, I wanted to present everyone with a small recap of each month going over some popular topics we’ve seen pop up in the Community, as well as offer some resources that are related to the most common subjects. We hope that this will provide both a monthly recap of resources for trending topics for specific months and we can see how we’ve all progressed in our Community journey here over time. We hope that you gain as much out of this as we do and hope to see all of you excelling with the Klaviyo product and sharing your knowledge with other community members as well!Popular TopicsThrough the month of January, we saw that the three most popular posts all had something to do with design and customization! It’s great to see that our Community has taken the next step to level up their marketing an
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