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stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How can I protect myself from the deliverability scaries?

Don’t ghost your subscribers this Halloween. Take our deliverability certificate today! https://academy.klaviyo.com/path/deliverability-certificate

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1 year ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Inflation, economic headwinds, and BFCM

Hey folks! Our marketing team just released some incredibly helpful data around how US consumers plan to show for BFCM given inflation and economic headwinds. For instance, 99% of US consumers are feeling inflation but 65% say they will spend the same or more on BFCM as they did last year. The report breaks everything down into 13 different demographics so you can properly segment, and looks at various retail sectors as well (fashion versus tech, etc.) to see how different demographics plan to shop in those verticals. Check it out all out on our blog! And join our webinar on Wednesday, 10/26, to ask any questions:

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How do I plan my content calendar for Cyber Weekend?

Cyber Weekend is just around the corner! Join Jemma for some quick tips on planning your content calendar for maximum engagement.Looking for more Cyber Weekend strategies? Sign up for a live training today: https://www.klaviyo.com/events/live-training

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1 year ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Friday FAQ: What are the different types of promotions to use this holiday season?

This week’s Friday FAQ: what are the different types of promotions to use this holiday season?If you can’t do deep discounts, tune in as Gillian provides two alternative strategies your customers will love.Join a Cyber Weekend themed live training today: https://www.klaviyo.com/events/live-training

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: What are the key dates to remember this holiday season?

This week’s Friday FAQ: What are the key dates to remember this holiday season?With Cyber Weekend and the holiday season right around the corner, join Chanel to make sure this is your best season yet.Join a Cyber Weekend themed live training today: https://www.klaviyo.com/events/live-training

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1 year ago

MasonKlaviyo Employee

published in News & Announcements

Demystify deliverability: announcing the deliverability certificate

Hey Klaviyo Community! I’m Mason from the Klaviyo Academy team. I’m excited to announce the launch of the brand-new deliverability certificate! Let’s face it, deliverability can be tricky. Whether you are a seasoned marketing professional or you wear every hat at your company, Klaviyo is here to empower you to make deliverability work for you instead of against you. In this certificate, you’ll learn best practices from deliverability experts to improve your deliverability. By the end, you’ll have the knowledge you need to boost message performance and strengthen your sender reputation. Improving your deliverability is one of the most impactful ways you can increase customer engagement and your return on investment. Getting deliverability certified adds a powerful tool to your marketing tool belt and a shiny badge in the Klaviyo community. You’ll also get to show off your certificate on LinkedIn and add it to your resume to highlight your achievement! The certificate course should on

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1 year ago

David ToKlaviyo Employee

published in News & Announcements

Please Welcome, the Klaviyo Industry User Groups! 👋News

Hello Community members, One of our large initiatives this year in 2022 was to provide more opportunities for you to collaborate and network with your peers.Earlier this year, we launched our first public user group - the Developer group. This group focuses on allowing developers to discuss projects and gather inspiration from each other on what is possible through our Klaviyo API. After the success of our first user group, we’re expanding beyond the developer experience to offer more personalized and curated content to guide and inspire you.Starting today, joining our Developer group will be our three new industry specific groups:Apparel & Accessories group Health & Beauty group Food & Beverage groupThis is all thanks to the insightful feedback, comments, and poll responses we received from everyone earlier in the year from the What’s the deal with Groups? post! It’s no surprise that these groups are the first of many that will be joining our Community groups. Is your busi

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: Is a dedicated sending domain right for your business?

This week’s Friday FAQ: is a dedicated sending domain right for your business? Join Julie to learn about the differences between a shared and dedicated sending domain and how to decide which is right for your business.To learn more, check out our live trainings: https://www.klaviyo.com/events/live-training

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1 year ago

MasonKlaviyo Employee

published in News & Announcements

Hype Alert: New Deliverability Certificate Coming Soon!News

Psst…have you heard the news? The Academy team is excited to announce that we will be launching a brand-new deliverability certificate! This is going to be an amazing resource, and a completion will earn you a certificate that you can share with your network on LinkedIn and a shiny badge on the Klaviyo community. So what are you waiting for? Check out the hype video and sign up to be notified of when it launches! Mason Wheeler,Academy Team

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1 year ago

bill.hamiltonKlaviyo Employee

posted in News & Announcements

Growth Success AMA - Sept 15th 2022

Today the Growth Team held an “Ask Us Anything” session to help answer some burning questions from Klaviyo users just like you. We included some pre-submitted questions as well as some that were asked by attendees. Answers to all submitted questions that were not answered live can be found at the bottom of this post. A recording of the session will be added as a comment/reply once it has finished rendering. Have a question and want a chance to have it included in a future growth AMA? Submit your question here How do I get rid of the image download icon in gmail? What is the best way to send surveys? I don't know what other kinds of email flows I should be doing. Are there examples out there?The image download icon is on the side of Gmail, if there is an image in an email the customer has the option to download it, its not something that Klaviyo directly controls. There are plenty of ways to send surveys, google forms is a free, simple to use ui or there are also paid options like type

1 year ago

chloe.strangeCommunity Manager

published in News & Announcements

Klaviyo Product Event - Fall 2022

Maximize your ROI from email and SMS with new features and updates from our Klaviyo Product Event. Learn more about what’s new at Klaviyo. Here’s what you can look forward to: New Klaviyo APIs we’re re-writing existing APIs, releasing all new endpoints, and creating new tooling to speed up development Google Ads audience targeting Rules-based product recommendations Virtual contact cards Two-way SMS – available in the United Kingdom and Australia Campaign performance by segment A/B testing for automated flowsLet us know what you think in the comments: What are you most excited about? What other updates would add value for you and your business?

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1 year ago

Jessie SiglerKlaviyo Employee

published in News & Announcements

Understanding the new product feeds experienceNews

Understand how to use Klaviyo’s new and improved product feeds feature, which is rolling out to all customers between September 12 and September 22, 2022. Pricing and inventory filters are now available, and you can now configure the ordering of products based on a customer’s view history, abandoned cart history, and your newest products. It’s important to note that this release is backwards compatible. If you have existing feeds, they will continue to function exactly as before. If you open them in the new editor, your preexisting feed setup will be mapped to the new settings, and you will be able to edit it using the new settings. This post explains the following topics: How to use product feeds and recommendations How to add a product block to an email template How to sync a custom catalog feed to Klaviyo (for developers) How to use custom catalog data in emails (for developers) Product feeds FAQ 1. How to use product feeds and recommendations You will learnLearn how to cr

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11 months ago

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Now that it’s launched, we want to hear from you. Let us know what you think in this thread or through this form. Here is a summary of changes: Our main navigation got a complete redesign We were aiming for simplicity and more of a modern design Our goals were to avoid disrupting workflows and/or discoverability of the tools you use everyday We kept the most used tools at the top level nav (Campaigns, Flows, Signup Forms) Integrations has moved into Settings The nav now incorporates some accessibility enhancements (tabbing support) The Account Switcher menu has now moved (from top right) to the lower left Here is a video walkthrough that I put together with the changes, so let us know... What would you change? What is the new nav missing? What do you like? How has this change impacted your daily workflow on Klaviyo? -Mike

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1 year ago

JennMKlaviyo Employee

published in News & Announcements

Understanding the new Klaviyo experience

Understand the changes to the Klaviyo experience, including updates to the main navigation and where to find your account settings. As part of the continued effort to make Klaviyo easier to use, as well as better aligning with our new visual brand identity, we have adjusted how some things look and are organized in the platform. Please note that all users and accounts will be automatically moved to the new navigation and experience on October 14, 2022. Main navigation updatesGeneralThe main, left-hand navigation has changed to better reflect how you navigate and use Klaviyo’s tools. You may note that some ‌tools are grouped together in different ways that they previously were (e.g., Lists & Segments, Profiles, are grouped together). The main sections of the new navigation will look like the below when collapsed. By clicking the Home section, you will always return to the home screen dashboard. Campaigns sectionRight below your Home button is the Campaigns section. This will incl

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: Why is cleaning your list crucial?F.A.Q.

Heading to the Cyber weekend, you want to make sure any emails you send are successfully delivered. Join Nicolas as he explains why cleaning your list can help.To learn more, check out our live trainings: https://www.klaviyo.com/events/live-training

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1 year ago

chloe.strangeCommunity Manager

published in News & Announcements

What’s new in Klaviyo: August product updatesNews

This month we’re highlighting new features that help you make better decisions with your data, save time while building new campaigns, and create more personalized email and SMS experiences for your customers. Read the blog for more details. Here is the high level overview of what we’ve updated: Campaign performance by segment Learn more about campaign performance by segment reporting. Benchmarks for all flows Compare your flow performance to your peers today Email template conversion Learn more about how to convert your emails to the new editor today. New JavaScript object capabilities Learn more about how it works. Enhanced signup form display rules Build a new form today and try it out. LimeSpot integration for SMS Learn more here. Searchspring integration For more information, see here. Nuvemshop integration To get started, just follow this quick set-up guide and drop your Klaviyo API keys into Nuvemshop’s integration app. ❔What are you most excited about, let us kn

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How can I use email and SMS together?F.A.Q.

Join Emily for a 60-second summary of how your email and SMS marketing can seamlessly complement one another.

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: where can I receive live trainings from Klaviyo experts?

Join Vivian to learn about how you can work with Klaviyo experts to scale your business. Click here to see the latest live trainings available!

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

AMA: WooCommerce, updated with video response!Interview

:Updated 11/1/2022:Hey Klaviyo Community! You asked and we answered. Here are the questions and answers that you wanted for WooCommerce. Watch the video below. You can find the specific questions and where to find the answer in the video below also. I have also included linked resources discussed in the video for each question. There are other Klaviyo integrations that offer more event data, is there a plan to develop the WooCommerce integration with more event data around transactions and order status? 0:24 My company recently switched from another ecommerce platform to WooCommerce. What is the easiest way to update all of my current flows with the correct syntax or do I have to start all over? 1:13 https://help.klaviyo.com/hc/en-us/articles/360003124151-Updating-Klaviyo-After-Switching-Ecommerce-Platforms#clone-and-update-flows8 We installed WooCommerce and everything was fine at first , but now it isn’t sending viewed product or add to cart data. How do I fix this or keep

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: what is Klaviyo One?F.A.Q.

This week’s Friday FAQ: what is Klaviyo One?Join Jemma to learn about Klaviyo’s new enterprise platform.

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: How can I customize my form's behavior?

Did you know that you can have multiple signup forms running on your website as a way to personalize the experience for each of your website visitors? Join Gillian as she breaks down how you can design your signup forms to appear for the right audiences.

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1 year ago

chloe.strangeCommunity Manager

published in News & Announcements

What's new in Klaviyo: July product updatesNews

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics Stronger SMS capabilities Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia Co

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

How to create and customize a Klaviyo unsubscribe page

Klaviyo provides out of the box subscribe/unsubscribe pages to get you up and running as quickly as possible. While there are tools to help you edit these pages, there are some limits. For example if you want to change the structure of the page, or modify certain parts of the text into a different language, you might not be able to. To allow you to customize everything, Klaviyo has a “Hosted Pages” feature which allows you to host your very own unsubscribe page. Hosted Pages support using HTML, CSS, Javascript and our special Django templating language, giving you the power to build a completely custom page from scratch. It can be challenging to build a page if you have limited HTML knowledge from scratch, so we are going to provide some copy and paste snippets of code below and show you exactly how to create your own hosted page. Accessing Hosted PagesFirst off, the Hosted Pages feature is only available to paid verified Klaviyo accounts, please see here on how to activate it if you d

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Klaviyo Pricing and Packaging Changes

Klaviyo pricing and packaging updatesCustomer-facing FAQ Why is Klaviyo making changes to their pricing and packaging structure?Klaviyo is updating its pricing and packaging plans to make them more predictable, easier to use for omnichannel customers, and to reflect the increased value of the platform. We are increasing prices to reflect the increased value our platform currently delivers and to support our continued innovation momentum. The majority of customers will not see a pricing increase. In the 8 years since we last changed our prices, the Klaviyo platform has evolved significantly to help customers grow their revenue through personalized communications. Our goal is to continue delivering outsized value for our customers, so we are increasing prices to support investments in even more enhanced functionality, better scale and reliability, and enhanced customer support. We introduced a new tier of Klaviyo, called Klaviyo One, to support the scale and complexity of larger

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1 year ago

stephen.trumbleCommunity Manager

published in News & Announcements

Friday FAQ: how do I create targeted forms?

This week's Friday FAQ: how do I create targeted forms?Are you wondering how to optimize your forms and target them strategically to certain customers? Join Taylor as she shares all the ways to target a form's behavior in Klaviyo to accomplish your goals.Interested in learning more about Klaviyo forms? Sign up for a Getting started with Klaviyo training today! https://app.livestorm.co/klaviyogrowth/getting-started-with-klaviyo-6

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1 year ago

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