News & Announcements
Get updates on new releases, company news, and any other important details here.
- 99 Topics
- 182 Replies
Cleaco ClearPitch Earth Day Contest: Win up to $75k worth of prizes!
Hi Community! 🌳 In celebration of Earth Day, we’ve partnered with Clearco on a special edition of ClearPitch, an exclusive data-driven pitch competition for the entrepreneurs and businesses dedicated to Corporate Social Responsibility, and the sustainability of the environment & social landscapes in which they operate! Guess what? We want YOU to apply! Offered only to high-growth companies in our ecosystem, three applicants will be selected to pitch their business to an esteemed panel of judges, and win up to $75K in prizes, including a $15K cash prize to support you in your business growth. Thursday, April 21st2pm - 3:30pm EST [APPLY NOW] It only takes 5 minutes to apply, and your sales & marketing accounts must be connected during the application process. Finalists will be selected based on their online performance data collected during the application. The winning finalist will be awarded $75K worth of prizes, including: $15,000 USD A $5,000 USD credit on top of first
Community Monthly Roundup [Jan 2022]Blog
Hi there Community Members! Happy Lunar New Year to those that celebrate and I hope your January was full of new discoveries, fun memories, and amazing marketing strategies!Starting with last month, I wanted to present everyone with a small recap of each month going over some popular topics we’ve seen pop up in the Community, as well as offer some resources that are related to the most common subjects. We hope that this will provide both a monthly recap of resources for trending topics for specific months and we can see how we’ve all progressed in our Community journey here over time. We hope that you gain as much out of this as we do and hope to see all of you excelling with the Klaviyo product and sharing your knowledge with other community members as well!Popular TopicsThrough the month of January, we saw that the three most popular posts all had something to do with design and customization! It’s great to see that our Community has taken the next step to level up their marketing an
Win a live Q&A & product feedback session with Klaviyo experts!News
Hello there! Coming to you with a very special surprise for our beloved Community members! Do you love segmenting to your heart’s delight?Do you have lingering questions about the best uses cases for segmentation in your account?Would you love an intimate session with Klaviyo experts to get some questions answered as well as share your feedback and have your voice heard? Say no more! We are doing our first ever sweepstakes on Twitter during 3/15-3/18 for a chance to win a live Q&A & product feedback session with Klaviyo experts on a feature we know you love: segmentation! To enter for a chance to win, you’ll need to head over to this Twitter thread and share these two things:Follow us on Twitter Reply in the Twitter thread on our original post about what the Community means to you! Three lucky winners will be chosen on Monday, 3/20! US based users eligible only. We can’t wait to hear what the Community has meant to our 10k+ members who make this platform a collaborative and
Unable to access account or log in
If you are on a free plan and are having trouble accessing your account, please use our Submit a request form to gain access to your account again. Account access issues include: 2 step authentication New device code Forgot password New account owner Account disabled Account Deletion Billing Dispute For any other situations that require email support, upgrade your account.Here are some other resources to help with account access issues: How to turn on two-step authentication Troubleshooting SSO errors How to reset your Klaviyo Password How to change your email address and password Understand multi-account privileges Support level FAQ FAQ: Klaviyo updates to customer support offerings ~Chloe
Calling all Klaviyo Agency Partners! What do you want to see in Partner Academy?
Hi Klaviyo Partners,I’m Anni, a Partner Content Specialist, and my job is to create content that helps you deliver a top-notch experience for your clients. I’m interested in hearing about what content you’d like to see in Partner Academy so I can support you as you grow your agency. Here are some questions to get us started:What are your biggest challenges or areas for improvement when selling to or servicing Klaviyo clients? What specific topics are you interested in learning more about? What format of content helps you learn best (long courses, short clips, articles, etc.)? What general feedback do you have about Partner Academy today?If you’re interested in setting up a 15 minute call to discuss further, please email me directly at email@example.com. I look forward to hearing from many of you!
Klaviyo is currently experiencing Delays on Toll Free numbers sending MMS. Please visit the Klaviyo Status page for more details
Hey Community!Klaviyo is currently experiencing delays in Toll Free numbers sending MMS due to a limitation in downstream capacity. This incident began on Friday, November 26 shortly before 10:00 AM Eastern Standard Time. Campaigns, Preview Sends, Flows, Conversations, and Keywords may be impacted. For upcoming sends, we recommend using SMS campaigns.We are actively working to reduce delays and will continue to provide updates on our Klaviyo Status page. You can also receive automated updates on this incident by Subscribing to this incident.Thank you for your patience and have a happy BFCM!David
[Klaviyo Status] Email Plan Downgrades
Hello Community,Klaviyo is currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates through our Public Status Page. Don’t forget to subscribe to receive automated updates on the incident by clicking on the button near the top of the page. As always, thanks for being a part of the Klaviyo Community and for your patience as we work towards a resolution!David
Get More From Your WooCommerce Store: WooCommerce Extensions
Get More From Your WooCommerce Store - An Entrepreneurs Guide to WooCommerce Extensions WooCommerce merchants looking for guidance on investing in their store - look no further! Klaviyo has partnered with leaders from top WooCommerce extensions to bring you all the advice you need! Make your brand stand out and get the most out of the traffic visiting your site. This ebook guide will provide insights on the best WooCommerce extensions for new ways to grow, including: Reviews Packaging Payments Shipping Created in partnership with Klarna, Arka, ShipStation, DNA Payments, and Trustpilot. Check out our eBook Guide Now!
Meet the Champions: Phillip Rivers
Why did you get started with Klaviyo? Because it’s the best. What message do you have for people new to Klaviyo? Don't be intimidated. The sky is the limit, just start small. What is your favorite part of Klaviyo? The flows and segments. What does the Klaviyo Community mean to you? It's like home kinda. a group of likeminded people I can relate to. What is your favorite or most inspirational book?Shoe Dog What is your most treasured possession?Don Drysdale signed baseball Who would play you in a movie?MaverickWhat is your favorite movie?GoodFellas What is your favorite vacation spot? Somewhere with a beach
Klaviyo is currently experiencing an AWS incident affecting components of Klaviyo application
Good morning Community!Due to an ongoing AWS incident, we are experiencing a range of degradations in the Klaviyo application. This includes elevated error rates using the Klaviyo app, processing signup form events, and delays in analytics processing. We are continuing to investigate this issue and will provide further updates on our Public Status page. To receive automated updates pertaining to this specific incident, we recommend subscribing to the incident by clicking the Subscribe option near the top. Thanks for being a part of the Klaviyo Community!David
New Overview Dashboard transition
Earlier this year we released a new Overview Dashboard while allowing you to use the current analytics dashboard if you weren’t ready to transition. The new dashboard is your one-stop-shop to view all your core Klaviyo metrics. With the new dashboard you can: Customize views to fit your business needs Quickly identify trends with new visualizations Compare your performance to your peers with built-in benchmarks View side-by-side channel performance to identify which channels have the highest conversion The new Overview Dashboard will replace the existing analytics dashboard on December 30, 2022. Starting on December 30, we will be sunsetting the previous analytics dashboard, which means you will no longer have access. Please be sure to set up and customize your new dashboard to continue to view and analyze your performance.Review our Help Center article with more details on how to set up your new dashboard. The Community team is available to answer any questions if any arise.Star
Meet the Champions: Jakub Borowiecki
Why did you get started with Klaviyo? I have been working with many email marketing systems, but Klaviyo charmed me by the low entry barriers and at the same time the range of possibilities and features. What message do you have for people new to Klaviyo? Don’t be afraid of trying and testing everything! And don't be fooled, the system looks simple and straightforward, but it has many advanced features. What is your favorite part of Klaviyo? I love doing A/B tests, this is one of my favorite parts of the system. I also have an analytical mind, so I really enjoy being able to deep dive into data and check all the dashboards, benchmarks and custom reports. What does the Klaviyo Community mean to you? Klaviyo Community means a lot to me as many times it was my last hope to resolve problems or find solution to my email marketing questions. This Community never let me down! What is your favorite or most inspirational book?As I’m trying to become a stoic, all works of Seneca
Meet the Champions: Kylie Williams
Why did you get started with Klaviyo? It started out as a client need. We needed a solution that was scalable with growth, functionality and feature set. Something that could service our client now, but also give us the platform to enhance the experience and would continue to be a strong part our business plan. What message do you have for people new to Klaviyo? Embrace the knowledge base, the webinars and the Community! These are all fantastic life-lines and set you up for success. What is your favorite part of Klaviyo? Growth - growth in knowledge, expertise, customer relationship and ownership of data. What does the Klaviyo Community mean to you? The Klaviyo Community is a strong, welcoming environment where any question can be asked, every answer is helpful, and others go the extra mile to share their knowledge with you to make sure you have everything you need for success. You meet other, like-minded Klaviyo Community members and you're always felt welcome :) What i
Introducing unified search for the Klaviyo Help Center!News
Hello, Klaviyo Community! I’m Marissa on the Customer Education team. You may have noticed that Customer Ed. and Community have been busy expanding the variety of resources we offer to help you own your destiny and grow your business using Klaviyo. From launching an Academy website with strategy-based courses and a brand new product and SMS certification program, to creating this very Community last year, there are now many more ways for you to learn with Klaviyo. But with all these new options, how do you know which is best for you? I’m excited to announce that today we launched a unified search experience on our Help Center to guide you to the right resource, regardless of where it lives! Unified search means that you can now search across the Help Center, Academy, and Community – all from our Help Center website. This experience is similar to the one already available on the Community. As we continue to expand our resource offerings, we will also expand this functionality so that y
Live chat unavailable on Monday, July 4, 2022
Happy Friday Community!I hope everyone is having a great week!In observance of Independence day in the US, Live Chat Support will not be available on Monday, July 4, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! July 4th/Independence day is a holiday in the United States celebrating its nationhood and declaration of its independence from the United Kingdom. You can also find more information and the history of Independence day from some of the resource below:History: Fourth of July – Independence Day National Geography: America declared independence on July 2—so why is the 4th a holiday? PBS: The History of America’s Independence DayHave a great weekend!David
Credential of the Quarter June 2022Blog
Hello there, Klaviyo Community! We are partnering with our Academy team to put a spotlight on valuable credentials we believe will elevate your skillset and knowledge with our product. Every quarter, we plan on highlighting a credential to sharpen your knowledge on the product and provide skills to develop your businesses. The Community is proud to share that the credential for this quarter is our SMS Credential. You can achieve this credential by the course. But the journey doesn’t stop there! Make sure to share your learnings in the Community and help some Community members out by answering topics in the SMS category as well. Thank you and we hope to see you around the Community!Alex
Meet the Champions: Gabrielle Alyse
Why did you get started with Klaviyo? My agency specializes in ecommerce marketing and previous go-to tool, Mailchimp, was no longer the best to use. So back in the early 2010s, we started migrating our clients to Klaviyo, one by one. What message do you have for people new to Klaviyo? Lean into flows! Let them be an automated support system around your prospects and customers, so people are greeted and their actions are acknowledged at the appropriate moment - regardless of whether or not you're sending a campaign email that week. What is your favorite part of Klaviyo? The data! That's really what powers the flows and segmentation of campaigns that makes Klaviyo so powerful. It gives us the capacity to tap into ecommerce integrations (Shopify especially) to understand things like where your repeat customers and VIP customers are, who's most engaged with your marketing, and the more fun details like what kinds of content they like to get from you, how often they want to be ema
Issues Accessing the Klaviyo Help Center
Hello Community members!Klaviyo has identified an issue leading to disruptions when accessing the Klaviyo Help Center due to an issue with an upstream provider. Support ticket creation may be delayed as a result. Our engineering team is working to restore availability as quickly as possible.In the interim, please search through our Community Forum for additional resources. Additionally, we have created a temporary version of our Help Center here: https://klaviyo.zendesk.com/hc/en-usWe are continuing to investigate this issue and will provide further updates on our Public Status page. To receive automated updates pertaining to this specific incident, we recommend subscribing to the incident by clicking the Subscribe option near the top. Thanks for being a part of the Klaviyo Community!David
Meet the Champions: Mohsin Farooqui
Why did you get started with Klaviyo? Because of its great platform capabilities, super engaging & helping Community, better deliverability features and partner program. What message do you have for people new to Klaviyo? Just do it! If you ever feel stuck while working on Klaviyo, just ask for help in the Community, that’s where magic happens 🙌🏻 What is your favorite part of Klaviyo? Flows What does the Klaviyo Community mean to you? It’s an awesome place to connect with like-minded folks, provide value and learn from awesome people! What is your most treasured possession?My strategic thinking and never give up attitude! Who would play you in a movie?Keanu ReavesWhat is your favorite movie?Matrix What is your favorite vacation spot? Switzerland and Paris
Inflation, economic headwinds, and BFCM
Hey folks! Our marketing team just released some incredibly helpful data around how US consumers plan to show for BFCM given inflation and economic headwinds. For instance, 99% of US consumers are feeling inflation but 65% say they will spend the same or more on BFCM as they did last year. The report breaks everything down into 13 different demographics so you can properly segment, and looks at various retail sectors as well (fashion versus tech, etc.) to see how different demographics plan to shop in those verticals. Check it out all out on our blog! And join our webinar on Wednesday, 10/26, to ask any questions:
Meet the Champions: Katherine Burlock
Why did you get started with Klaviyo? I started learning about Klaviyo for my role as an Account Strategist at &BAM, and became more and more interested in learning all of the features and ways to use it. What message do you have for people new to Klaviyo? If you have a question or aren't sure about something, the Community is a great place to look! Often someone else will have already asked the same question. Play with Klaviyo's features, and if there's something you need that isn't available, or a feature you'd like to see - let Klaviyo know. They are always developing new tools and making Klaviyo better. What is your favorite part of Klaviyo? I love the ability for deep segmentation, and the newest reporting tools are awesome for getting information to inform your strategies. What does the Klaviyo Community mean to you? It's a place where we can all learn and grow together. Community members are always answering questions and helping out each other! What is yo
Meet the Champions: Brett Bernstein
Why did you get started with Klaviyo? Our customers were asking for an integration, little did I know how big it would become for Gatsby and our mutual clients What message do you have for people new to Klaviyo? Spend some time learning about segments and flows, there is so much value to be had in properly utilizing these two things together. What is your favorite part of Klaviyo? The people! And all their integrations. What does the Klaviyo Community mean to you? Everyone trying to figure out this crazy industry together What is your favorite or most inspirational book?Just finished The Third Pole about Mt. Everest, amazing read What is your most treasured possession?My wedding band! Who would play you in a movie?Me. Sounds like fun!What is your favorite movie?Can’t choose - too hard What is your favorite vacation spot? Costa Rica! Especially the rain forest side of things.
Recent Bot ActivityNews
On December 4, 2022 a bot profile was created within the platform, which posted comments within several threads and user groups. This profile has since been banned and removed from the Community. We are implementing additional procedures and filtering to ensure malicious accounts are blocked from the platform. Per our terms and conditions, The Community is here to support and connect Klaviyo users. It is not meant to be a platform to promote third-party products, services websites and organizations.Furthermore, any posting of content that would be classified as spam, advertising, junk mail, or any other form of unauthorized solicitation will be removed. Further, do not share content that contains malicious computer code, such as computer viruses or spyware.We apologize for any inconvenience this may have caused. Thank you for being a part of the Klaviyo Community.Best,David
[Klaviyo Status] Issues Accessing the Klaviyo Developer Portal and Klaviyo Academy
Hello Community!Klaviyo has identified an issue leading to disruptions when accessing the Klaviyo Developer Portal and Klaviyo Academy due to an issue with an upstream provider.You can follow along to receive automated updates related to this incident by subscribing via the incident specific page or our Klaviyo Status page!As always, thank you for your patience as our team works to resolve this incident!David
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Want to connect with others?
Don't be shy and see who else has similar interests.Check out our groups!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.