News & Announcements

Get updates on new releases, company news, and any other important details here.

83 Topics
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83 Topics

FAQ: Klaviyo Updates to Customer Support Offerings

Klaviyo Updates to Customer Support Offerings At Klaviyo, we want to ensure our customers are always getting the support they need. Whether it's through interactions with the Klaviyo team, consulting with peers in the Community, or reading Help Center articles, we aim to provide a comprehensive set of resources to help you troubleshoot. Please note that we are making changes to our support model starting on February 1st, 2023 for any customers on a free account plan, that may impact the level of support accessible to you as an existing user. Any new users joining on our free account plans our platform starting on December 1st, 2022 will also be impacted by these changes. What changes are being made? Starting on December 1st, 2022, existing free users will begin a 60 day trial of email support. For any new free users, we are also offering a 60 day trial of email support for those who join our platform after this date. No support changes are being made for any of our paid account plans

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5 days ago

stephen.trumbleCommunity Manager

published in News & Announcements

130+ New ways to fuel growth in 2022

Klaviyo keeps getting better and better… As we wrap up 2022, we’re proud to share that we’ve released over 130 new features this year! We know that you move fast – and we’re always here to help fuel your growth. Read the entire blog post here. What better way to ring in the New Year than by reflecting on some of our favorites from 2022? We’re raising a glass to some of our favorite features from the year: Take control of your data with: Webhooks in flows New Klaviyo APIs Streamlined omni channel communication: Google Ads integration New email template editor Virtual contact cards Cheers to you!We love seeing our customers bring these features to life. You are the inspiration for our innovation. We’ve launched over 130 (and counting!) new features this year all to help fuel your growth with Klaviyo. Here’s to an even bigger and better 2023 – wishing you a Happy Holiday season and joyous New Year!

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24 days ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Thanks for making 2022 an incredible year in the Community!

Hello Community! In the spirit of gift giving and commemorating the year before a new one begins, we’d like to say THANK YOU! Thank you for making this Community the collaborative and inspiration platform it is! We want to take a moment and personally thank those of you who contributed so much to the Community this year before 2023 arrives. Giving the Gift of Curiosity: These users added value to the Community by asking the most questions, allowing others, who might need similar answers, a way to gain knowledge by viewing their posts! @sarah.g @Vbeebs @armedandgorgeous @Nick_rackattack @lex_zap Giving the Gift of Product Knowledge: Thank you to these users who offered the most responses in the Community and shared their product knowledge or needed advice with their peers! @Jakub @Akers Digital @ayyub_here @KeviSunshine @Edgar Emmanuel @KatherineB @MNgo @Kwei @dartacus @Lucia937 @Daniel F13 @doanthan Giving the Gift of Problem Sol

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25 days ago

stephen.trumbleCommunity Manager

published in News & Announcements

New Overview Dashboard transition

Earlier this year we released a new Overview Dashboard while allowing you to use the current analytics dashboard if you weren’t ready to transition. The new dashboard is your one-stop-shop to view all your core Klaviyo metrics. With the new dashboard you can: Customize views to fit your business needs Quickly identify trends with new visualizations Compare your performance to your peers with built-in benchmarks View side-by-side channel performance to identify which channels have the highest conversion The new Overview Dashboard will replace the existing analytics dashboard on December 30, 2022. Starting on December 30, we will be sunsetting the previous analytics dashboard, which means you will no longer have access. Please be sure to set up and customize your new dashboard to continue to view and analyze your performance.Review our Help Center article with more details on how to set up your new dashboard. The Community team is available to answer any questions if any arise.Star

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1 month ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Thank you '22 Champions for your help to prep for Cyber Weekend!

We want to give a special thanks to the following ‘22 Champions who went above and beyond to engage in our Community last month to ensure Community users were educated and prepped for Black Friday / Cyber Monday. Your participation makes our platform an inspirational and collaborative place to help us achieve success together! 💫 Thank you to: Bobi aka @Bobi N. Tim aka @Akers Digital Chelsea aka @chelsgrove Omar aka @Omar Peyton aka @Spark Bridge Digital LLC Mat aka @mat.bingham Bryan aka @In the Inbox To learn more about our Champions and how to connect with them further, check out their profiles on our Champions page. 🏆 Share your gratitude and some kind words for all our Champions have contributed, from from Show and Tell articles to replies in the Community, below! 🙌🏻 📣

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1 month ago

stephen.trumbleCommunity Manager

published in News & Announcements

New and notable: Klaviyo product updates

Looking for the latest on Klaviyo SMS features? Interested in new signup form and preference page capabilities? Read on to see the new features and integrations we’ve added this month to help you have a strong seasonal strategy. There’s a lot to prioritize during November with the holiday season in full swing. For this month, we focused on launching new SMS offerings, enhanced signup form and preference page capabilities, and released new integrations. Read on for insight into these products and start incorporating them into your seasonal marketing. Read the blog for more details!November product highlightsSMS assistant SMS in New Zealand Scheduled signup forms Redesigned consent pages Scopes for private API keys Litmus integration Klevu integrationShare with the community what updates you are most excited for in the thread below!

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1 month ago

David ToCommunity Manager

published in News & Announcements

Recent Bot ActivityNews

On December 4, 2022 a bot profile was created within the platform, which posted comments within several threads and user groups. This profile has since been banned and removed from the Community. We are implementing additional procedures and filtering to ensure malicious accounts are blocked from the platform. Per our terms and conditions, The Community is here to support and connect Klaviyo users. It is not meant to be a platform to promote third-party products, services websites and organizations.Furthermore, any posting of content that would be classified as spam, advertising, junk mail, or any other form of unauthorized solicitation will be removed. Further, do not share content that contains malicious computer code, such as computer viruses or spyware.We apologize for any inconvenience this may have caused. Thank you for being a part of the Klaviyo Community.Best,David

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1 month ago

David ToCommunity Manager

posted in News & Announcements

[Klaviyo Status] Delays in Real-Time Segmentation + Intermittent Issue with App Accessibility

Hello Community! Klaviyo is currently experiencing two incidents:Delays in Real-Time Segmentation Delays of up to 1.5 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing Intermittent Issue with App Accessibility Around 2 pm on 11/25/22 we noticed some intermittent outages and timeout within our application. We are currently investigating the issue We’ll continue to provide updates pertaining to both incidents on our Public Status Page. To receive automated updates pertaining to these specific incident, we recommend subscribing to each of them by clicking the subscribe to updates button at the top of the page.Thanks for being a part of the Klaviyo Community!David

2 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Applications are LIVE for '23 Community ChampionsNews

Calling all Partners! I’ve got some exciting news to share. Our application for the ‘23 Community Champions program is live! 🎉🔊 It’s been a great first year piloting our Champions program in the Community. Our '22 Champions have solved problems with their peers, offered strategic advice, participated in live trainings, and created numerous educational resources as thought leaders in the industry. Our Community Champions are an integral pillar to our platform and we want YOU to be a part of it! Have more questions about the program requirements and benefits? Check out our two Champions ‘23 office hours sessions and FAQ article below:Attend our Wednesday, 12/7 office hours session at 11:30-12 PM ET. Join here! Attend our Thursday, 12/8 office hours session at 11:30-12 PM ET. Join here! Don’t miss your chance to get more involved in our Community and showcase your Klaviyo expertise. Apply today! 🚀*Our application is now closed* - We will reopen applications for our ‘24 Cohort at

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2 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

What is our Community Champions program?F.A.Q.

Have you ever wondered who our Community Champions are and what they do exactly? Here’s some information about how our program helps make our Community the inclusive, collaborative, and educational space it is! About our Champions Program 🏆 Community Champions are Partners who lead peer learning within our Community. They are Klaviyo advocates who have a deep knowledge of the product and marketing. They are passionate about sharing their knowledge with others so every member of the Klaviyo Community can own their growth together! FAQs ❓ What does a Champion do? A Champion actively participates in different initiatives across the Klaviyo ecosystem to share their knowledge and insights; for instance, Champions: Engage regularly in the Klaviyo Community (sharing advice, strategies, troubleshooting, etc.) Create educational content in our Show and Tell section Test new content for the Klaviyo Academy and Help Center Guest star on live trainings, webinars, podcasts, and social chan

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2 months ago

Julia.LiMarziKlaviyo Employee

posted in News & Announcements

Let’s Get Certified! Announcing the Klaviyo Product CertificationNews

Hey Klaviyo Community!I’m Julia from the Academy Team, and I’m thrilled to announce the launch of the Klaviyo Product Certification! What Is the Product Certification?It’s a free series of courses designed to give you all the tools you need to be successful with Klaviyo. You'll learn best practices from Klaviyo experts, tips and tricks for using Klaviyo, and how you can stand out from the pack with targeted messages that deliver a personalized experience for each of your fans. By the end, you’ll be confident that you can use Klaviyo to achieve your business goals. After taking a brief exam, you’ll earn your official certificate. Share your certificate on LinkedIn or add it to your resume to show off your expertise! Why Get Certified? Becoming certified is a great way to level up your skills, and prove that you know how to successfully use Klaviyo to grow your brand. It also validates your expertise by showing peers, colleagues, and hiring managers that you know the ins and outs of Kla

2 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Inflation, economic headwinds, and BFCM

Hey folks! Our marketing team just released some incredibly helpful data around how US consumers plan to show for BFCM given inflation and economic headwinds. For instance, 99% of US consumers are feeling inflation but 65% say they will spend the same or more on BFCM as they did last year. The report breaks everything down into 13 different demographics so you can properly segment, and looks at various retail sectors as well (fashion versus tech, etc.) to see how different demographics plan to shop in those verticals. Check it out all out on our blog! And join our webinar on Wednesday, 10/26, to ask any questions:

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3 months ago

stephen.trumbleCommunity Manager

published in News & Announcements

Klaviyo Pricing and Packaging Changes

Klaviyo pricing and packaging updatesCustomer-facing FAQ Why is Klaviyo making changes to their pricing and packaging structure?Klaviyo is updating its pricing and packaging plans to make them more predictable, easier to use for omnichannel customers, and to reflect the increased value of the platform. We are increasing prices to reflect the increased value our platform currently delivers and to support our continued innovation momentum. The majority of customers will not see a pricing increase. In the 8 years since we last changed our prices, the Klaviyo platform has evolved significantly to help customers grow their revenue through personalized communications. Our goal is to continue delivering outsized value for our customers, so we are increasing prices to support investments in even more enhanced functionality, better scale and reliability, and enhanced customer support. We introduced a new tier of Klaviyo, called Klaviyo One, to support the scale and complexity of larger

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3 months ago

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Now that it’s launched, we want to hear from you. Let us know what you think in this thread or through this form. Here is a summary of changes: Our main navigation got a complete redesign We were aiming for simplicity and more of a modern design Our goals were to avoid disrupting workflows and/or discoverability of the tools you use everyday We kept the most used tools at the top level nav (Campaigns, Flows, Signup Forms) Integrations has moved into Settings The nav now incorporates some accessibility enhancements (tabbing support) The Account Switcher menu has now moved (from top right) to the lower left Here is a video walkthrough that I put together with the changes, so let us know... What would you change? What is the new nav missing? What do you like? How has this change impacted your daily workflow on Klaviyo? -Mike

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4 months ago

David ToCommunity Manager

published in News & Announcements

Please Welcome, the Klaviyo Industry User Groups! 👋News

Hello Community members, One of our large initiatives this year in 2022 was to provide more opportunities for you to collaborate and network with your peers.Earlier this year, we launched our first public user group - the Developer group. This group focuses on allowing developers to discuss projects and gather inspiration from each other on what is possible through our Klaviyo API. After the success of our first user group, we’re expanding beyond the developer experience to offer more personalized and curated content to guide and inspire you.Starting today, joining our Developer group will be our three new industry specific groups:Apparel & Accessories group Health & Beauty group Food & Beverage groupThis is all thanks to the insightful feedback, comments, and poll responses we received from everyone earlier in the year from the What’s the deal with Groups? post! It’s no surprise that these groups are the first of many that will be joining our Community groups. Is your busi

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4 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Klaviyo Product Event - Fall 2022

Maximize your ROI from email and SMS with new features and updates from our Klaviyo Product Event. Learn more about what’s new at Klaviyo. Here’s what you can look forward to: New Klaviyo APIs we’re re-writing existing APIs, releasing all new endpoints, and creating new tooling to speed up development Google Ads audience targeting Rules-based product recommendations Virtual contact cards Two-way SMS – available in the United Kingdom and Australia Campaign performance by segment A/B testing for automated flowsLet us know what you think in the comments: What are you most excited about? What other updates would add value for you and your business?

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4 months ago

MasonKlaviyo Employee

published in News & Announcements

Hype Alert: New Deliverability Certificate Coming Soon!News

Psst…have you heard the news? The Academy team is excited to announce that we will be launching a brand-new deliverability certificate! This is going to be an amazing resource, and a completion will earn you a certificate that you can share with your network on LinkedIn and a shiny badge on the Klaviyo community. So what are you waiting for? Check out the hype video and sign up to be notified of when it launches! Mason Wheeler,Academy Team

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4 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Big News: Universal Content is Now Available!

Let the celebration begin! This long-awaited feature is finally here! What is Universal Content in Templates: Users will have the ability to edit their saved blocks and sections in the New Editor and have those changes reflected in all templates where that content is used. Why and How Does This Help Me: Right now, whenever customers need to make an update to their footer, header links, or any other content that is reused across their templates, they need to go one by one and update every single template.This is tedious and can take some brands a tremendous amount of time. With Universal Content, customers can now save significant time and effort in creating and updating their email designs across various campaigns, flows, and other templates. They’ll also be able to better ensure consistency in their email designs. Details:This feature is only available in the New Editor. All existing New Editor saved content in the account is now universal by default going forward. So, any old saved

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4 months ago

JennMKlaviyo Employee

published in News & Announcements

Understanding the new Klaviyo experience

Understand the changes to the Klaviyo experience, including updates to the main navigation and where to find your account settings. As part of the continued effort to make Klaviyo easier to use, as well as better aligning with our new visual brand identity, we have adjusted how some things look and are organized in the platform. Please note that all users and accounts will be automatically moved to the new navigation and experience on October 14, 2022. Main navigation updatesGeneralThe main, left-hand navigation has changed to better reflect how you navigate and use Klaviyo’s tools. You may note that some ‌tools are grouped together in different ways that they previously were (e.g., Lists & Segments, Profiles, are grouped together). The main sections of the new navigation will look like the below when collapsed. By clicking the Home section, you will always return to the home screen dashboard. Campaigns sectionRight below your Home button is the Campaigns section. This will incl

50913

4 months ago

chloe.strangeCommunity Manager

published in News & Announcements

What’s new in Klaviyo: August product updatesNews

This month we’re highlighting new features that help you make better decisions with your data, save time while building new campaigns, and create more personalized email and SMS experiences for your customers. Read the blog for more details. Here is the high level overview of what we’ve updated: Campaign performance by segment Learn more about campaign performance by segment reporting. Benchmarks for all flows Compare your flow performance to your peers today Email template conversion Learn more about how to convert your emails to the new editor today. New JavaScript object capabilities Learn more about how it works. Enhanced signup form display rules Build a new form today and try it out. LimeSpot integration for SMS Learn more here. Searchspring integration For more information, see here. Nuvemshop integration To get started, just follow this quick set-up guide and drop your Klaviyo API keys into Nuvemshop’s integration app. ❔What are you most excited about, let us kn

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4 months ago

chloe.strangeCommunity Manager

published in News & Announcements

What's new in Klaviyo: July product updatesNews

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics Stronger SMS capabilities Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia Co

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6 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Summer shoutouts & how to avoid gmail clipping!

Hey Community! Here at the Community we aim to create an inclusive space to learn, grow, and share with others! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thank you to these users! Keep collaborating and helping each other to make our Community the best it can be! @Petru Iacob @ibrahim_thinks @Alexander413 @tcalabris @max77 @KatherineB @wernstrom @oislt @JNorm @Tomb @twjcbs @Kenny @Martin Stevens @Katie_Farrell @ayyub_here @Dragos @dartacus @LittleSnail @angierc @Jeff Lusczynski @Dana M @MM6 Have you been helped by a member above? Give them a shoutout too! Hot Tip : One of our own peers @max77 shared out his own topic about gmail clipping and how to avoid making his same mistakes. Thanks for sharing this out for us @max77! Learn how to avoid gmail clipping below! Question to the Community : Our very own @Dana M came to the rescue

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6 months ago

David ToCommunity Manager

published in News & Announcements

Klaviyo scheduled maintenance - various datesNews

Hello Community!Wanted to inform you that in the coming weeks Klaviyo will be undergoing necessary maintenance and updates to our systems which will cause downtimes across parts of the platform.The maintenance periods are scheduled for: Sunday, July 17, 2022 from 00:00 - 02:00 am EST Saturday, July 30, 2022 from 00:00 - 06:00 am EST Sunday, July 31, 2022 from 00:00 - 04:00 am EST During these scheduled maintenance times there may be delays in processing data and some API integrations may experience an elevated rate of 503 responses during these windows. Additionally, scheduled email or SMS messages will be paused. Please note that no incoming data should be lost and the scheduled email and SMS sends will resume after the maintenance windows.We apologize for any inconvenience this may cause. As always, thanks for being a part of our Klaviyo Community!

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6 months ago

anthonydelpizzoKlaviyo Employee

published in News & Announcements

Product Update: SMS in AustraliaNews

Hi Community, I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that SMS is now available in Australia! 🇦🇺 🎉With Klaviyo SMS, you can use one trusted platform for both email & SMS – allowing you to collect consent, build lists and segments, send targeted messages, and get an accurate report on your performance in one place. Klaviyo email customers who add SMS see an average ROI of 122x! With an internationally flexible pricing model, you don’t have to budget how many messages you are going to send in each country and be locked in parallel plans. Plus, flexible contracting means Klaviyo has to prove its value to you month-over-month. Want to get started with SMS? Go directly into your account or talk to an expert today. Interested in learning more about how to succeed with SMS in Australia? Join us for a webinar with our platinum partner, Andzen, on October 6 at 11 AM AEST to see how Australian brands are using SMS to drive more revenue

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6 months ago

David ToCommunity Manager

posted in News & Announcements

Live chat unavailable on Monday, July 4, 2022

Happy Friday Community!I hope everyone is having a great week!In observance of Independence day in the US, Live Chat Support will not be available on Monday, July 4, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! July 4th/Independence day is a holiday in the United States celebrating its nationhood and declaration of its independence from the United Kingdom. You can also find more information and the history of Independence day from some of the resource below:History: Fourth of July – Independence Day National Geography: America declared independence on July 2—so why is the 4th a holiday? PBS: The History of America’s Independence DayHave a great weekend!David

6 months ago

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News & Announcements

Recent Bot ActivityNews

Applications are LIVE for '23 Community ChampionsNews

What is our Community Champions program?F.A.Q.

Let’s Get Certified! Announcing the Klaviyo Product CertificationNews

Please Welcome, the Klaviyo Industry User Groups! 👋News

Hype Alert: New Deliverability Certificate Coming Soon!News

What’s new in Klaviyo: August product updatesNews

What's new in Klaviyo: July product updatesNews

Klaviyo scheduled maintenance - various datesNews

Product Update: SMS in AustraliaNews

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