News & Announcements

Get updates on new releases, company news, and any other important details here.

60 Topics
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60 Topics

Klaviyo Product Event

We have two major announcements that will empower all brands, big and small, to use their data to drive sales, build customer connections and loyalty, and reimagine what it means to achieve personalization at scale. We have a summary of the updates below. You can learn about all of the details in the blog. Klaviyo One: an enterprise-grade platform to meet the complex needs of your business Klaviyo One is a new tier of Klaviyo, built specifically for larger brands with features that allow for more collaboration between internal stakeholders and a significantly improved way to work with our experts. With Klaviyo One, you’ll have access to: Industry-leading security, compliance, governance, and reliability A support team that guarantees your success—so you don’t have to go it alone Advanced segmentation and personalization—at scale An ecosystem of partners who do the heavy lifting for you A CDP with direct API access that delivers more flexibility and extensibilitySoon, we’re m

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2 days ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Mat Bingham

Why did you get started with Klaviyo? Best in class solution with complete customization! What message do you have for people new to Klaviyo? Trust the data and make decisions quick. What is your favorite part of Klaviyo? Community of experts. Lots of knowledge being shared. What does the Klaviyo Community mean to you? An opportunity to learn and understand the ever changing marketing world. Mat’s favorite pups who love the beach! What is your favorite or most inspirational book?Mamba Mentality - Kobe Bryant & Cant Hurt Me - David Goggins What is your most treasured possession?Desk clock from my late grandfather (investment banker in NY). Who would play you in a movie?Tom Hanks because he can play anyone. What is your favorite movie?Superbad What is your favorite vacation spot? Costa Rica!

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4 days ago

David ToCommunity Manager

posted in News & Announcements

Live chat unavailable on Monday, June 20, 2022

Hello Community!I hope everyone is doing well!Juneteenth, or “Freedom day” is celebrated commemorating the ending of slavery in the United States.In observance of this holiday, live chat will be unavailable next Monday, June 20, 2022 and will resume regular operating hours on Tuesday, June 21, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! You can also find more information and the history of Juneteenth from the resources below:History: What is Juneteenth? NPR: Juneteenth: What is and How it is Observed Smithsonian: The Historical Legacy of JuneteenthHappy Monday!David

12 days ago

alex.hongCommunity Manager

published in News & Announcements

Badge Requirements for the CommunityNews

Hi there, Klaviyo Community! Badges in the Klaviyo Community are awarded to our members to recognize your contributions to the Community, and showcase your level of expertise in the community forum.To see the badges you’ve earned, log into your Community account, click on your profile picture in the top right-hand corner, and click “My Profile”. List of Badges + Requirements User Activity Badges:First Post 1 Topic Created Active User 5 Contributions made to the Community Power User 15 Contributions made to the Community Innovator 10 answers given in the Community Helping Hand 20 answers given in the Community Engagement Badges Based on Product Area: Show & Tell and Business Pulse Engagement 5 (10, 15, 20, 50) Answers Given in the Show & Tell and Business Pulse section Product Specialist 5 (10, 15, 20, 50) Answers Given in the Questions section Admired Admin 5 (10, 15, 20, 50) Answers Given in the Accounts and Settings section Smart Sender 5 (10, 15, 20, 50) Answers Given in t

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18 days ago

David ToCommunity Manager

posted in News & Announcements

Klaviyo Scheduled Integration MaintenanceNews

Hello Community,On June 1 from 10 pm to 10:30 pm US Eastern, Klaviyo's Engineering team will be performing maintenance on our integration infrastructure. During this time, integrations may not be created or updated.Flows and segmentation relying on events from these integrations may experience minor delays.We appreciate your patience and please reach out to our support team with any further questions or concerns pertaining to this maintenance.As always, thanks for being a part of our Klaviyo Community!

26 days ago

chloe.strangeCommunity Manager

published in News & Announcements

What's new in Klaviyo: May product updates

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog. A dashboard that’s aligned to your priorities The new overview dashboard is completely customizable, so you can get a snapshot view of the KPIs that matter most to your brand. Choose for yourself. More new featuresSearch for the answers, all in one place Find the answers you need to accomplish your tasks quickly, and engage with the Klaviyo community to enhance your product knowledge. You’re already here in Community, get engaging and earn badges! Manage cookies and tracking Configure OneTrust/CookiePro in Klaviyo to stay compliant. Learn more. Seamlessly select separate lists for different subscribers To honor your subscribers' preferred channel choice, you can now separate email and SMS sign-ups from multi-step forms into distinct lists. Create your own. Keep your customers in the know with Narvar Use

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1 month ago

DovCommunity Manager

published in News & Announcements

Get Rewarded with New Badges – Gamification has expanded in the Klaviyo Community!

Hey all!Have you heard the good news? Gamification has now expanded in the Klaviyo Community! Here’s the scoop:Complete our SMS Strategy or Product Certification and we’ll showcase your Klaviyo knowledge for the world to see in the Community! 📚SMS Certified Product CertifiedLooking to learn more about Klaviyo? Dive into one of our academy courses (we have badges for those too).You can check out the full slate of badges (new and old) currently available in the Klaviyo Community by referencing our Badges Requirements Guide.Looking forward to seeing everyone decorated with the new 🎖️️️️. Happy badge hunting.Your fellow Community Manager,Dov

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1 month ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Big News: Universal Content is Now Available!

Let the celebration begin! This long-awaited feature is finally here! What is Universal Content in Templates: Users will have the ability to edit their saved blocks and sections in the New Editor and have those changes reflected in all templates where that content is used. Why and How Does This Help Me: Right now, whenever customers need to make an update to their footer, header links, or any other content that is reused across their templates, they need to go one by one and update every single template.This is tedious and can take some brands a tremendous amount of time. With Universal Content, customers can now save significant time and effort in creating and updating their email designs across various campaigns, flows, and other templates. They’ll also be able to better ensure consistency in their email designs. Details:This feature is only available in the New Editor. All existing New Editor saved content in the account is now universal by default going forward. So, any old saved

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1 month ago

David ToCommunity Manager

published in News & Announcements

[Poll] What’s the deal with Groups?News

Hello Klaviyo Community!As many of you may have already noticed, we have a new member that’s joined the Community’s navigation bar - Groups! User Groups - what are they and why are we building them?This new Group feature is an exciting expansion to our already growing Community! Groups are voluntary channels you can join to share ideas, strategies and learn from others of a similar interest that could be more aligned with your specific brand strategy. One of our main goals of the Community is to build collaboration and allow everyone to share ideas that could spark amazing discussions. To make this easier, we’ve translated this to our Groups to allow everyone to more easily join the conversations they are interested in and share their own perspective. We want to hear from you!With this in mind, we want to hear your thoughts on this subject! We’ve come up with some initial ideas on how to structure our groups through research, but we want to hear your feedback to help further guide our

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1 month ago

chloe.strangeCommunity Manager

published in News & Announcements

What’s new in Klaviyo: April product updates

As promised, every month we’ll be sharing how we’re making our software more intuitive, more flexible, more unified, and more capable of helping you deliver the experience that you and your customers want. Want to skip right to the good stuff? Read through each feature in more detail on the blog. Compelling subject lines at the ready The Subject Line Assistant will help you craft email subject lines that snag your subscribers’ attention. Try it today Optimize popup form performance with benchmarks Get a detailed assessment of how your popup forms are performing compared against your competitors. Explore benchmarks Find more email and SMS inspiration, quicklyUncover relevant content examples in seconds using Showcase’s search bar functionality. Check out Showcase Automated IP warming to hit your deliverability goals fasterBuild a strong sender reputation and maintain good deliverability with help from Klaviyo’s guided warming. Learn more. New partner integrations New ways to grow on Sh

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2 months ago

Julia.LiMarziKlaviyo Employee

published in News & Announcements

Let’s Get Certified! Announcing the Klaviyo Product Certification

Hey Klaviyo Community!I’m Julia from the Academy Team, and I’m thrilled to announce the launch of the Klaviyo Product Certification! What Is the Product Certification?It’s a free series of courses designed to give you all the tools you need to be successful with Klaviyo. You'll learn best practices from Klaviyo experts, tips and tricks for using Klaviyo, and how you can stand out from the pack with targeted messages that deliver a personalized experience for each of your fans. By the end, you’ll be confident that you can use Klaviyo to achieve your business goals. After taking a brief exam, you’ll earn your official certificate. Share your certificate on LinkedIn or add it to your resume to show off your expertise! Why Get Certified? Becoming certified is a great way to level up your skills, and prove that you know how to successfully use Klaviyo to grow your brand. It also validates your expertise by showing peers, colleagues, and hiring managers that you know the ins and outs of Kla

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2 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Cleaco ClearPitch Earth Day Contest: Win up to $75k worth of prizes!

Hi Community! 🌳 In celebration of Earth Day, we’ve partnered with Clearco on a special edition of ClearPitch, an exclusive data-driven pitch competition for the entrepreneurs and businesses dedicated to Corporate Social Responsibility, and the sustainability of the environment & social landscapes in which they operate! Guess what? We want YOU to apply! Offered only to high-growth companies in our ecosystem, three applicants will be selected to pitch their business to an esteemed panel of judges, and win up to $75K in prizes, including a $15K cash prize to support you in your business growth. Thursday, April 21st2pm - 3:30pm EST [APPLY NOW] It only takes 5 minutes to apply, and your sales & marketing accounts must be connected during the application process. Finalists will be selected based on their online performance data collected during the application. The winning finalist will be awarded $75K worth of prizes, including: $15,000 USD A $5,000 USD credit on top of first

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2 months ago

alex.hongCommunity Manager

published in News & Announcements

Live Chat Closed [April 11-15, 2022]News

Hi there Community, To ensure you continue to receive the best possible support experience, live chat will be closed Monday, April 11th through Friday, April 15th as we make some system improvements and updates. Live Chat will be live and back to regular operating hours on Monday, April 18th. We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources first on the help center and here of course!

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2 months ago

David ToCommunity Manager

posted in News & Announcements

[Klaviyo Status] Email Plan Downgrades

Hello Community,Klaviyo is currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates through our Public Status Page. Don’t forget to subscribe to receive automated updates on the incident by clicking on the button near the top of the page. As always, thanks for being a part of the Klaviyo Community and for your patience as we work towards a resolution!David

3 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

March Shoutouts: Checkout a Hot Tip about Coupon Expiration Dates and Warming Your Account!

Happy Spring to everyone! Make you you step outside to see what’s blooming in your neck of the woods this season! Our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thanks to these users: @MariaMG @In the Inbox @scottorchard @idrisade @Lucas @Global_sale1 Hot Tip : We got some smart users in this Community who are looking to share their knowledge with others! Check out @In the Inbox’s advice on creating coupon expiration dates and what flows @idrisade suggests to turn on when warming your domain! Question to the Community : Do you put expiration dates on

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Phillip Rivers

Why did you get started with Klaviyo? Because it’s the best. What message do you have for people new to Klaviyo? Don't be intimidated. The sky is the limit, just start small. What is your favorite part of Klaviyo? The flows and segments. What does the Klaviyo Community mean to you? It's like home kinda. a group of likeminded people I can relate to. What is your favorite or most inspirational book?Shoe Dog What is your most treasured possession?Don Drysdale signed baseball Who would play you in a movie?MaverickWhat is your favorite movie?GoodFellas What is your favorite vacation spot? Somewhere with a beach

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3 months ago

Taylor TarpleyCommunity Manager

published in News & Announcements

Enter in for a Free Virtual Wine Event!

Surprise! You read that right! We are offering a free virtual wine event for our special Community members hosted by Urban Grape. We value your commitment to making our Community a space of inclusivity, learning and collaboration. To show you how much we appreciate you all, we are offering up this free event to the first 20 US-based members who sign up. Sorry, to our international folks, as we will be shipping wine to our users for this event - shipping prevented us from including you this time, but we still love ya all the same! Want to sip with your members of your Community and grow in knowledge of wine and build connections with your fellow peers?! Sign up for our event through this form by Tuesday, March 8th @ 4 PM ET to be entered in to join this event on March 28th at 7 PM ET. May the odds be with you!

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3 months ago

anthonydelpizzoKlaviyo Employee

published in News & Announcements

Announcing: Community Champions!

Hi, Klaviyo Community! I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that we have officially launched the Klaviyo Community Champions Program! What is the Klaviyo Community Champions Program? The Klaviyo Community Champions Program is a program for the most active and knowledgeable contributors in our online Community forum. At Klaviyo, we take pride in peer-to-peer learning – its value is immeasurable. By launching the Community Champions Program, we want to continue to encourage Community engagement by showcasing thought leadership from our top contributors. What are the benefits of the Program? Community Champions receive: The Community Champions badge for LinkedIn and the Klaviyo Partner Directory Early access to features coming soon Invite-only group within Community Exclusive Klaviyo swag End of year celebration event! Program Requirements: Klaviyo Community Champions participate in the following ways:CommunityProviding

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Joe Hsieh

How did you get started with Klaviyo? My very first Shopify merchant client used Klaviyo many years ago when Klaviyo first started out. I've been with Klaviyo ever since! What message do you have for people new to Klaviyo? Klaviyo is much more than for just sending email and sms campaigns, leverage its data platform to build Flows to fully take advantage of its automation capabilities to send personalized and segmented emails and sms. What is your favorite part of Klaviyo? My favorite part of Klaviyo is it's robustness around its data and event platform and the many other apps and tools it integrates with. You can truly create just about any automation or retention strategy by extending it with your own zero party data unique to your business. What does the Klaviyo Community mean to you? The Klaviyo Community is a place where I both learn and teach, and meet other like minded "Klaviyos" who are passionate about email and sms marketing and automation. Because everyone's us

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: "Mailbox" Manny

How did you get started with Klaviyo? I was put in charge to build a brand's eCommerce business and when I asked around what email service to use - Klaviyo was the top choice! What message do you have for people new to Klaviyo? Keep it simple. Don't look for hacks/secrets to grow your email revenue. Build relationships, add value to your subscribers, and be patient. What is your favorite part of Klaviyo? How easy it is to use (flow templates, analytics, email builder). What does the Klaviyo Community mean to you? A place where we can help each other grow. Manny with his family What is your favorite or most inspirational book?Favorite - The Alchemist, inspirational - Never Eat Alone What is your most treasured possession?My Kindle Who would play you in a movie?James BondWhat is your favorite movie?The Grand Budapest Hotel What is your favorite vacation spot? Thailand (North or South)

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Omar Lovert

How did you get started with Klaviyo? With a lot of enthusiasm, learning as much as I can and trying out everything. What message do you have for people new to Klaviyo? Klaviyo is an awesome tool with lots of possibilities. It's an easy to use platform. The biggest limitation is your own creativity. When starting out be sure to setup your account correctly, change UTM settings and personalize the list subscribe and unsubscribe settings. Make sure you have at least an abandoned cart, browse abandonment and new subscriber flow setup including adding a popup. What is your favorite part of Klaviyo? My favorite part about Klaviyo is the unlimited possibilities it gives you. It integrates easily with a lot of tools and if there is no integration setting up custom integrations is also very simple because Klaviyo provides a lot of development resources on how to do so. This all while keeping an eye (and showcasing) the business value. If I would need to choose one specific part

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Bryan Richey

Why did you get started with Klaviyo? Several of my clients were using Klaviyo when I started consulting for them. What message do you have for people new to Klaviyo? Klaviyo does a great job of making the tool easy to use. Its also very customizable depending on what your business needs. Be patient as you learn a new tool and check out the help articles and join the community to ask questions! What is your favorite part of Klaviyo? My favorite part of Klaviyo has got to be the granular message reporting! Not every ESP includes as much detail as Klaviyo so its easy to dig into the performance of your message and see how it performed across many different levels. What does the Klaviyo Community mean to you? The Klaviyo community is awesome! Its a great place to get help and find inspiration. I am so excited to be a Klaviyo Champion and help Klaviyo customers learn how to use this this incredible tool for their marketing needs. Bryan and his family What is your favorite or

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Chelsea Grove

Why did you get started with Klaviyo? To take our clients to the next level. What message do you have for people new to Klaviyo? If you work in e-commerce, Klaviyo is 110% necessary. The boost in sales and customer retention is almost instantaneous. What is your favorite part of Klaviyo? The Flows - make life so much easier for a busy client and agency. What does the Klaviyo Community mean to you? Coming from a small agency, it's such a great place to bounce ideas off of, get tips, troubleshoot, etc. Chelsea with her family What is your favorite or most inspirational book?Favorite - Franny & Zooey - J. D. Salinger, inspirational - A lot of times it's anything not kids or work related so that I have a little escape from daily life, i.e. suspense, beach reads type What is your most treasured possession?My Sodastream Who would play you in a movie?Jennifer Garner - she's got the mom thing going onWhat is your favorite movie?The Rock - I have said this since I was

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Tim Akers

Why did you get started with Klaviyo? I was looking for a more robust email platform for direct to consumer brands. What message do you have for people new to Klaviyo? Get the basics done first, then test test test your way to improvement. What is your favorite part of Klaviyo? Robust analytics & testing. What does the Klaviyo Community mean to you? A very knowledgeable and supportive group. Sunset in Kihei, Maui, HI, one of Tim’s favorite places What is your favorite or most inspirational book?How I Built This by Guy Raz What is your most treasured possession?Is my wedding ring too cheesy? Maybe I'll go with a small paddle we bought from our honeymoon in Maui Who would play you in a movie?People tell me I look like David Spade, so probably himWhat is your favorite movie?Miracle What is your favorite vacation spot? Maui

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3 months ago

chloe.strangeCommunity Manager

published in News & Announcements

Meet the Champions: Bobi Nikolovski

Why did you get started with Klaviyo? I was working in Email Marketing before and then I got a job related to Klaviyo. What message do you have for people new to Klaviyo? Don't be afraid to ask questions about the things that are confusing, they probably have simple answers. What is your favorite part of Klaviyo? The simplicity of flow creation. What does the Klaviyo Community mean to you? It is a great way to meet new people working in the same field as well as help people who need guidance. Bobi with his football team What is your favorite or most inspirational book?Favorite - Mistborn series (all 3 books), inspirational - The Richest Man in Babylon What is your most treasured possession?My apartment Who would play you in a movie?Tom HardyWhat is your favorite movie?Into the Wild What is your favorite vacation spot? O'ahu, Hawai'i

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3 months ago

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News & Announcements

Badge Requirements for the CommunityNews

Klaviyo Scheduled Integration MaintenanceNews

[Poll] What’s the deal with Groups?News

Live Chat Closed [April 11-15, 2022]News

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