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klaviyo does not create user profiles for purchases on shopify


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Hello everyone. I noticed that the latest purchases that occur on my shopify store are not synchronized with klaviyo. in short, klaviyo has stopped creating user profiles from purchases. can someone help me?

Best answer by matteo7581

I didn't change anything, the system just stopped syncing. Anyway I solved it by resynchronizing everything. Thanks for the reply

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5 replies

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  • Contributor II
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  • May 3, 2024

 


kaila.lawrence
Community Manager
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@matteo7581 When you first set up your integration, was everything syncing correctly? Have you changed any settings since implementing the integration?


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  • Author
  • Contributor II
  • 3 replies
  • Answer
  • May 8, 2024

I didn't change anything, the system just stopped syncing. Anyway I solved it by resynchronizing everything. Thanks for the reply


kaila.lawrence
Community Manager
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Perfect, that would have been my advice as well. Sometimes it just needs a quick refresh! :)


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  • Author
  • Contributor II
  • 3 replies
  • May 9, 2024

Thankyou dear