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NEWSLETTER PROBLEM


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  • Contributor I
  • 3 replies

hi, I have a problem, the newsletter banner doesn't appear on my Shopify site. I have inserted and integrated both on klaviyo and on shopify. why is it giving me this problem?

Best answer by DavidV

@Lvst one reason for this could be that you have the targeting settings setup to not show this to existing Klaviyo accounts. 

You can access this by opening the form → edit form → Targeting & behavior → targeting:

If this is set up, try opening the page in incognito/private in your browser and it should show!

Hope that helps.

Thanks
David

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5 replies

annasophiefc
Partner - Platinum
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  • 2025 Champion
  • 101 replies
  • May 13, 2024

Hi @Lvst 

 

Is it a sign-up form, that you are having trouble with or is it the embedded shopify newsletter banner, that is not showing?


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  • Author
  • Contributor I
  • 3 replies
  • May 13, 2024

I integrated klaviyo on shopify and vice versa but I can't see it on my site.


retention
Partner - Platinum
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  • 2025 Champion
  • 942 replies
  • May 13, 2024

Following what @annasophiefc ask so far - if its a “Signup Form” (or banner?) that’s not appearing, are you referring to a Klaviyo Signup Form (Popup) or something that’s built into your Shopify Theme? 

@Lvst - If it’s a Klaviyo Signup Form, and it’s not appearing, a few troubleshooting:

  • Make sure the Targeting Settings match what you expect.  For example, if you are targeting has the “Don’t show to existing Klaviyo profiles” - it may not appear for you assuming you subscribed and are active on your own site. 
  • Make sure your Form is published live.

 


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  • Author
  • Contributor I
  • 3 replies
  • May 13, 2024

it's a newsletter pop up that should appear on my shopify site, you know why it doesn't come up


DavidV
Partner - Platinum
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  • 2025 Champion
  • 208 replies
  • Answer
  • May 13, 2024

@Lvst one reason for this could be that you have the targeting settings setup to not show this to existing Klaviyo accounts. 

You can access this by opening the form → edit form → Targeting & behavior → targeting:

If this is set up, try opening the page in incognito/private in your browser and it should show!

Hope that helps.

Thanks
David