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Unsubscribe tag not working


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I made my email template on Canva, copy and pasted the unsubscribe tag from klaviyo to the footer of my template on canva. 
 

Downloaded template as PNG then converted it to HTML. thereafter, went back to klaviyo to import the HTML file and got the error saying I haven’t included the unsubscribe tag.

please help thanks

Best answer by retention

Hi @AurumLux, can you show us parts of your code to help better troubleshoot?  The code should look like this:

<a href="{% unsubscribe_link %}">Unsubscribe here.</a>

Also, you may have improperly closed HTML tags that might be causing Klaviyo to not recognize it properly.  Make sure all your HTML that you created is clean and coded properly.  You can search on Google for an HTML validation tool if you don’t have an HTML editor/IDE handy to help you check your HTML syntax.  

 

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7 replies

Kylie W
Partner - Silver
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  • Champion & Partner
  • 170 replies
  • June 11, 2024

Hi @AurumLux 

Thank you for your post in the Community :)

In the HTML from Canva do you have the following: <a href ="{% unsubscribe_link %}" </a>

Here is a really helpful article on the Unsubscribe tag

https://help.klaviyo.com/hc/en-us/articles/115006054267

Hope this helps

Kylie


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  • Author
  • Contributor III
  • 6 replies
  • June 11, 2024

Yes ive mentioned that I added the tag in my post. Still not working :/


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  • Author
  • Contributor III
  • 6 replies
  • June 11, 2024
AurumLux wrote:

I made my email template on Canva, copy and pasted the unsubscribe tag from klaviyo to the footer of my template on canva. 
 

Downloaded template as PNG then converted it to HTML. thereafter, went back to klaviyo to import the HTML file and got the error saying I haven’t included the unsubscribe tag.

please help thanks

 


Forum|alt.badge.img+1
  • Author
  • Contributor III
  • 6 replies
  • June 11, 2024

 


Forum|alt.badge.img+1
  • Author
  • Contributor III
  • 6 replies
  • June 11, 2024

 


retention
Partner - Platinum
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  • 2025 Champion
  • 932 replies
  • Answer
  • June 11, 2024

Hi @AurumLux, can you show us parts of your code to help better troubleshoot?  The code should look like this:

<a href="{% unsubscribe_link %}">Unsubscribe here.</a>

Also, you may have improperly closed HTML tags that might be causing Klaviyo to not recognize it properly.  Make sure all your HTML that you created is clean and coded properly.  You can search on Google for an HTML validation tool if you don’t have an HTML editor/IDE handy to help you check your HTML syntax.  

 


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  • Author
  • Contributor III
  • 6 replies
  • June 11, 2024

I dont think canva gives me the option to properly add html code which might be the issue