A customer sent me a message telling me his internet security has blocked my email. I sent this out as one of my usual email campaigns to 1400 customers, how do I now A) That this mail hasnt been blocked by others email security B)Why the email was blocked . I attach a screen shot of what the customer got, the mail was not structured in any way differently to anything else I sent out, no wierd attachments no images etc?
Best answer by bluesnapper
Hi
Klaviyo uses Amazon AWS (cloudfront) to host images. Even if your email does not include images, Klaviyo will insert one: a cloudfront url to a transparent tracking pixel (gif) that determines if the email has been opened.
In your example, ESET Internet security has deemed that the Cloudfront image URL is spammy. I don’t have experience with ESET but I suspect it’s a config. setting. that the organisation’s IT has set so Cloudfront images are blocked.
As to whether this is an isolated incident, I would look at your campaign stats to see if open rates are lower than expected.
Hope that helps
Andy
+45Hi
Klaviyo uses Amazon AWS (cloudfront) to host images. Even if your email does not include images, Klaviyo will insert one: a cloudfront url to a transparent tracking pixel (gif) that determines if the email has been opened.
In your example, ESET Internet security has deemed that the Cloudfront image URL is spammy. I don’t have experience with ESET but I suspect it’s a config. setting. that the organisation’s IT has set so Cloudfront images are blocked.
As to whether this is an isolated incident, I would look at your campaign stats to see if open rates are lower than expected.
Hope that helps
Andy
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