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Unsubscribe button - can i remove this from Transactional emails or will Klaviyo add one back in

  • June 28, 2024
  • 1 reply
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Hi,

 

We are using a global unsubscribe button within our marketing emails and flows however I want customers to still be able to receive transactional emails. 

As such, if I remove the unsubscribe link from the transactional emails (which have approved transactional status from Klaviyo) in my flow/s, will Klaviyo just put one back in as they cant find one?

 

Best answer by stephen.trumble

Hey @OliviaHB 

Welcome to the community!

Unfortunately if you edit any emails  from your transactional flows, it will remove the transactional status of the email. The nice thing about transactional emails, is that even if someone is unsubscribed from your marketing they are still allowed to be sent transactional emails. My suggestion would be to leave the unsubscribe link. 

Hope this helps!

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stephen.trumble
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  • July 2, 2024

Hey @OliviaHB 

Welcome to the community!

Unfortunately if you edit any emails  from your transactional flows, it will remove the transactional status of the email. The nice thing about transactional emails, is that even if someone is unsubscribed from your marketing they are still allowed to be sent transactional emails. My suggestion would be to leave the unsubscribe link. 

Hope this helps!