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Klaviyo Partner Portal | Can't download documents

  • July 11, 2024
  • 1 reply
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Hello, 

I’m new to the Klaviyo Partner Portal and I would like to ask the following question. 

How can I download PDF files to my computer?. Every time I try to download an available file in the Klaviyo Portal to my desktop computer, either PDF or any other format, I can’t. 

It shows a message window saying “Downloaded” but the files haven’t downloaded to my computer. 

It happened running my Mac but I also tried from a PC and same problem. 

I wanted to share a document with a client but can’t do it. 

Thanks. 

Best answer by Taylor Tarpley

Hi there! 

 

A warm welcome to the Klaviyo partner ecosystem!!

 

I suggest reaching out to our partner team at partners@klaviyo.com to help you troubleshoot this issue. I would also double check that you don’t have any security program or plugins that would be preventing these downloads. 

 

Hope you have a great weekend!

-Taylor 

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Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
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  • July 12, 2024

Hi there! 

 

A warm welcome to the Klaviyo partner ecosystem!!

 

I suggest reaching out to our partner team at partners@klaviyo.com to help you troubleshoot this issue. I would also double check that you don’t have any security program or plugins that would be preventing these downloads. 

 

Hope you have a great weekend!

-Taylor