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Using Klaviyo Reviews and want to customize the name to not be "store" when replying to questions.

  • October 7, 2024
  • 2 replies
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I activated the Q&A through Klaviyo’s Reviews for my Shopify site. When I answer a question a customer asks, the website shows “Store replied...” I want to change this so it looks more professional and put the business name.

Best answer by chloe.strange

Hi @TalTIU

Thanks for being a part of our community! I have shared this feedback with our product team, it is on their radar as a request. I will update this thread when I have an update!

~Chloe

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2 replies

chloe.strange
Community Manager
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  • Community Manager
  • 427 replies
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  • October 28, 2024

Hi @TalTIU

Thanks for being a part of our community! I have shared this feedback with our product team, it is on their radar as a request. I will update this thread when I have an update!

~Chloe


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  • Author
  • Contributor I
  • 2 replies
  • October 28, 2024

That would be great so it looks much more professional, thank you!