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The invitation from my client to join their account is not working

  • November 21, 2024
  • 1 reply
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Hi there, my client has set up a Klaviyo account and has sent me an invite to join the account so that I can work on there. However, when I click the ‘Accept’ link it sends me in circles of asking me to log in, then sending me a security code via email, then when I put in the security code it says the link is expired and to request a new one. The link should not be expired as it was sent about an hour ago. Why is this happening and what can I do to fix it please? This is not an issue I have come across before. 

Best answer by Adam Ragsdale

Hi ​@nej89 - thanks for asking your question to the Community! 

I would recommend reaching out to the Klaviyo Support team via chat or email. They should be able to troubleshoot your issue and help you accept your user account. 

https://www.klaviyo.com/support

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Adam Ragsdale
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  • November 22, 2024

Hi ​@nej89 - thanks for asking your question to the Community! 

I would recommend reaching out to the Klaviyo Support team via chat or email. They should be able to troubleshoot your issue and help you accept your user account. 

https://www.klaviyo.com/support