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Placed Order Activity Feed Not Showing Product Collections Assigned on Shopify - Integration with Shopify

  • November 29, 2024
  • 2 replies
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Basically what i am trying to implement: 

Segmenting customers based on whether they have purchased the any product in category X and presenting separate offers to buyers and non-buyers. 

 

In short: I am trying to build Cross-Sell Flow

 

But there is a problem: I cannot see all my smart collections in the flow filters

 

However, i have many collections. And Klaviyo actually can see all of them too.
 

 
The second problem (and probably linked to the first problem) is:

 

When i place an order online to see how my products are recorded on Klaviyo, i have this result:

 


See that there is NO COLLECTIONS.

 

However, on shopify actually Smart Collections are assigned for that specific product.

 

Note: Before purchasing the product, I have waited for 15 minutes and syniced all the products and collections on Klaviyo.

 

I think that’s why placed order metric cannot be filtered by all of the categories i have.


Any solution for this problem? Thanks in advance.

Best answer by stephen.trumble

Hey ​@Bethany D. Do you have any ideas on how to help with this cross sell flow?

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stephen.trumble
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  • Community Manager
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  • November 29, 2024

Hey ​@Bethany D. Do you have any ideas on how to help with this cross sell flow?


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  • Contributor I
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  • December 7, 2024
stephen.trumble wrote:

Hey ​@Bethany D. Do you have any ideas on how to help with this cross sell flow?

7 days and no one else is replying. I hope there is an answer for my question.