We have a segment that is for folks who purchase a specific product. If they cancel the order, can we remove them from this segment?
How can I remove someone from a segment who has cancelled an order?
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Best answer by Dov
Hello
Thank you for sharing your question with the Klaviyo Community.
Since segments are dynamic and will update automatically according to the criteria that define them, your best bet is to add another criteria to your segment using an “AND” separator: What somebody has done > cancelled order zero times (over all time) where *Items = (name of item).
Baking this criteria into your segment will ensure that if the user cancels the order for this item, they will automatically be removed from the segment.
*Note that the term for item name(s) will differ depending on your integration. For example, for Shopify the segment reads “Items” where as for WooCommerce it reads “ItemsNames”.
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I hope this is helpful!
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