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New Products and Coupon Form Pulling in Old Product Data in Popup

  • November 19, 2021
  • 1 reply
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Not my question. My question is how do I pull products from a new store to add a specific coupon to? My old store’s products are pulling up, but the new store appears to be linked because I created a popup that works. 

Best answer by alex.hong

Hi @lafarray,

Welcome to the Community! 

We typically see these types of issues where an old store’s products are pulled in because a Catalog was not refreshed. It could be a case where a Shopify catalog did not sync properly. Either way, I would definitely recommend reaching out to our support team as they are more able to take a deeper dive into your account!

 

Thank you!

Alex

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alex.hong
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  • Klaviyo Alum
  • 1552 replies
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  • November 19, 2021

Hi @lafarray,

Welcome to the Community! 

We typically see these types of issues where an old store’s products are pulled in because a Catalog was not refreshed. It could be a case where a Shopify catalog did not sync properly. Either way, I would definitely recommend reaching out to our support team as they are more able to take a deeper dive into your account!

 

Thank you!

Alex