Skip to main content
Solved

Restore order confirmation email

  • November 21, 2021
  • 2 replies
  • 98 views

Forum|alt.badge.img+2

Hello

I edited the confirmation email template by mistake, erasing the custom fields that get populated with the order summary and all the shipping and billing info.

Is there a way to restore that? I previously copied and pasted the correct version (before I messed up) into shopify, so everything is still working as shopify is in charge of sending the correct template email, but I don't like the idea of not having the original klavyio template in case I need to edit it again in the future.

How can I restore the original klavyio confirmation template? or restore a previous version of that template?

 

Thank you

Best answer by Dov

Hi @TheVAX00,

Thanks for sharing this question with us.

Yes, the default template can be accessed and re-created by navigating to the Email Templates tab > Create Template > Use classic editor. Near the top of the page, you will find the Shopify Notification Templates tab. Here, you can access a number of pre-built Shopify notification templates including the order confirmation.

2019-07-18_12-08-08.png

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

Dov
Forum|alt.badge.img+61
  • Klaviyo Alum
  • 1493 replies
  • Answer
  • November 22, 2021

Hi @TheVAX00,

Thanks for sharing this question with us.

Yes, the default template can be accessed and re-created by navigating to the Email Templates tab > Create Template > Use classic editor. Near the top of the page, you will find the Shopify Notification Templates tab. Here, you can access a number of pre-built Shopify notification templates including the order confirmation.

2019-07-18_12-08-08.png


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 2 replies
  • November 22, 2021

That’s great! Thank you very much.