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Did I do this flow correctly? Abandoned cart .


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Hi!

 

I'm new to klaviyo and I was using the Abandoned Cart Reminder flow for quite some time. It was working great!

 

But I was receiving emails from customers that told me that they got an email even after purchasing in this flow:

(are you sure you want to leave these items EVEN after purchasing!)

 

So I was confused how did this happen? So I added this conditional split to my flow and I was wondering if I did it correctly :)

 

Please let me know

 

Best regards,

Ser

 

 

Best answer by alex.hong

Hey there @Sergobaba,

Thanks for posting your abandoned cart question to the Community! I hope to provide you with some resources to get you on the right track.

I’d love to point you to this thread we have with setting up an abandoned cart flow and for why people might receive emails after:

I believe this is a great page to keep bookmarked as it goes into reasons as to why customers receive emails after! Feel free to take a look and even respond there with questions if you would like to!
Have a good day,

Alex

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3 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • December 7, 2021

Hey there @Sergobaba,

Thanks for posting your abandoned cart question to the Community! I hope to provide you with some resources to get you on the right track.

I’d love to point you to this thread we have with setting up an abandoned cart flow and for why people might receive emails after:

I believe this is a great page to keep bookmarked as it goes into reasons as to why customers receive emails after! Feel free to take a look and even respond there with questions if you would like to!
Have a good day,

Alex


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  • Contributor I
  • 1 reply
  • December 8, 2021

Hi, your flow maybe have something wrong. I attached mine for reference.

 


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  • Author
  • Problem Solver I
  • 3 replies
  • December 10, 2021

@Samantha 

 

Thank you, I have copied your flow filters, may I ask to see the rest too ? :)