Hi there @RX777,
To add some clarity as well as ask a few questions:
The Checkout Started event in particular won’t rely on any additional code being in product.liquid. So first thing I want to ask is if these events are in your account under the activity feed or not. If they aren’t there, it’s most likely an integration-related issue.
In order to resolve an integration related issue:
1. Navigate to the integrations tab: https://www.klaviyo.com/integration/shopify
2. Click view settings on your Shopify Integration.
3. Click the blue "update settings" button.
4. When you click to update your integration settings, we will re-authenticate with Shopify and then you will be brought back into Klaviyo.
If you click to update, and then click the back button or navigate elsewhere before this authentication process completes, this will cause your integration to get disabled.
If the events are there and this message is still popping up, it’s a bug with the modal for the pre-built flow template. In that case, I would consider contacting Shopify Support for whichever theme you have chosen. In your initial post you mentioned debutify as a theme but then in the recent one I see you are using a brooklyn theme. Maybe there is an issue there?
In terms of not receiving emails in the flow, that could be for a number of different reasons like flow filters, smart sending, deliverability related issues (in the spam folder) etc. But these issues we can get into after seeing if events are being logged in the account.
On the point with the modal, if you just recently set up the integration, even if there are Checkout Started events in his account, it’s expected there may be a bit of a delay between the time the events are logged and the time the modal “recognizes” that Klaviyo has logged the Shopify events. I’d recommend tp re-visit that modal again before investigating further and let us know if there are any changes.
Thank you!
Alex
