My customer profiles in klaviyo only have city and state. Can I:
- Set up a custom property to start importing street address?
- resync existing profiles with this info somehow?
My customer profiles in klaviyo only have city and state. Can I:
Best answer by Taylor Tarpley
Hi
Welcome to the Community!
While the Klaviyo profile does hold the entire address of a user, you’re right only the the city and country is visible. We do not surface the full address in this section for privacy reasons.
It should be noted that how and when Klaviyo Klaviyo Sets a Profile's Location as the location of a profile can change depending on where they open up an email. We set a profile's location when they place an order or open up an email, so if someone enters their address and then opens up the email in another country, this will overwrite the property that you have saved. Knowing such, to have a permanent full address, I would recommend collecting this info a custom property via a form or manage preference page.
Adding this as a custom property vs a Klaviyo property will ensure that the address information on the profile that won't get overwritten if we sync a new location. You can change this to collect for users moving forward and can send out a campaign to your old users asking them to to update the address on the mange preference pages via a link or and also add this to one of your welcome flow emails/
Thanks for participating int the Community!
-Taylor
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