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Issue with Klaviyo integration in Prestashop

4 years ago
January 31, 2021
7 replies
1320 views

+2

Onlysilver
Contributor I
1 reply

Hello,

I have an online store created in prestashop (Version 1.7.6.3). The server works with Plesk in its latest version with Php 7.3.

I have installed the free Klaviyo module and I have configured it following the manual. Everything worked correctly until I got to the API integration.

When I integrate Klaviyo with Prestashop, I add the address of the online store, the Prestashop Webservice API and permissions are correct.
I click on "Click here to retrieve the list of shops" but I get the following error: Please make sure your webservice key has permissions to the 'klaviyo' resource.

I have tried with another server but the problem persists, could you please advise me?

Thanks

Best answer by Scott

Hi @Onlysilver

If you’ve ensured that the webservice key, automatically generated by Klaviyo’s module, already has the proper permissions then this could indicate you need to add a rewrite rule to your server’s .htaccess file. If your server runs PHP via CGI or FPM (you can check with your hosting provider) you’ll likely need to add the following two lines so that Klaviyo’s authentication headers get passed along to PrestaShop.

The lines to add to your server’s .htaccess file are:

RewriteCond %{HTTP:Authorization} ^(.*)
RewriteRule . - [E=HTTP_AUTHORIZATION:%1]

Let us know if this doesn’t resolve the issue for you.

Best,

Scott

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S

+2

Scott
Klaviyo Employee
14 replies
Answer
4 years ago
February 1, 2021

Hi @Onlysilver

If you’ve ensured that the webservice key, automatically generated by Klaviyo’s module, already has the proper permissions then this could indicate you need to add a rewrite rule to your server’s .htaccess file. If your server runs PHP via CGI or FPM (you can check with your hosting provider) you’ll likely need to add the following two lines so that Klaviyo’s authentication headers get passed along to PrestaShop.

The lines to add to your server’s .htaccess file are:

RewriteCond %{HTTP:Authorization} ^(.*)
RewriteRule . - [E=HTTP_AUTHORIZATION:%1]

Let us know if this doesn’t resolve the issue for you.

Best,

Scott

O

+2

Onlysilver
Author
Contributor I
1 reply
4 years ago
February 1, 2021

Hello

Thank you very much it has worked correctly

S

D

+2

Dpm
Contributor I
3 replies
3 years ago
July 17, 2021

not working for us

+36

julie.accardo
Klaviyo Employee
185 replies
3 years ago
July 18, 2021

Hey @Dpm,

It looks like you wrote in about this in another post. My colleague @david.to provided a response on troubleshooting steps that you can follow in that other thread. If you haven’t had a chance to check it out, here’s his update for you:

D