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Back-Populate issue

  • September 8, 2022
  • 1 reply
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Tomb
Partner - Platinum
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  • Partner - Platinum
  • 42 replies

Hi there, here’s our issue :

We would like to back-populate a metric-triggered flow (placed order).
 

However, we noticed that when we click on back-populate, the customers who placed order more than 1 time are duplicated.
 

Their profiles end up at different stages in the same flow.
 

Do you have any idea on how to back-populate only 1 event/person (the most recent one) ?

Best answer by Manny Singh

Hey @Tomb,

 

That’s a tricky one (well at least for me).  Curious, what’s the context of the flow content? Is it a long or complicated flow? Would sending out campaigns for that segment work?

 

Was going to suggest the filter Skip anyone who has been in this flow at any time, but I see that doesn’t work for back-populated profiles (only new ones entering the flow).

 

I’d be interested if anyone has a creative solution to this!

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Mailbox Manny
Partner - Silver
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  • Partner - Silver
  • 417 replies
  • Answer
  • September 8, 2022

Hey @Tomb,

 

That’s a tricky one (well at least for me).  Curious, what’s the context of the flow content? Is it a long or complicated flow? Would sending out campaigns for that segment work?

 

Was going to suggest the filter Skip anyone who has been in this flow at any time, but I see that doesn’t work for back-populated profiles (only new ones entering the flow).

 

I’d be interested if anyone has a creative solution to this!